Loyalty Discount
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02-02-2025 09:31 AM
Been with ee 14 years and I have £15 loyalty on an airtime agreement if I take either s25 36 month after the 24month airtime agreement do I loose this £15 or does it stay with my rolling agreement
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02-02-2025 10:34 AM
Hi @Gethin2
It depends on the loyalty or if this was just a promotional loyalty bonus tied into the tariff.
I suggest speaking to EE CS on 150.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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02-02-2025 10:41 AM
I have done this and had no luck
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02-02-2025 02:31 PM
Hi @Gethin2
Thanks for coming to our community.
Any loyalty discounts would be taken from the airtime agreement rather than the device payment. As to whether it would carry over to a new contact, it would show this at checkout or our loyalty team would have to check this.
Lesley
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02-02-2025 02:35 PM
1hr on hold still ill move to tesco mobile
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02-02-2025 04:31 PM
@Gethin2 , I would suggest hanging up and trying again or try another day when they are not so busy and there are more staff on duty if you are having trouble getting through. I have never had to wait more than 30 minutes for someone to answer the phone.
