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Loyalty Discount

Gethin2
Investigator
Investigator

‎02-02-2025 09:31 AM

Been with ee 14 years and I have £15 loyalty on an airtime agreement if I take either s25 36 month after the 24month airtime agreement do I loose this £15 or does it stay with my rolling agreement 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎02-02-2025 10:34 AM

Hi @Gethin2 

It depends on the loyalty or if this was just a promotional loyalty bonus tied into the tariff. 

I suggest speaking to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Gethin2
Investigator
Investigator
In response to Northerner

‎02-02-2025 10:41 AM

I have done this and had no luck

0 Helpful
Lesley_W
EE Community Support Team
In response to Gethin2

‎02-02-2025 02:31 PM

Hi @Gethin2 

Thanks for coming to our community.

Any loyalty discounts would be taken from the airtime agreement rather than the device payment. As to whether it would carry over to a new contact, it would show this at checkout or our loyalty team would have to check this.

Lesley

Gethin2
Investigator
Investigator
In response to Lesley_W

‎02-02-2025 02:35 PM

1hr on hold still ill move to tesco mobile 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Gethin2

‎02-02-2025 04:31 PM

@Gethin2 , I would suggest hanging up and trying again or try another day when they are not so busy and there are more staff on duty if you are having trouble getting through. I have never had to wait more than 30 minutes for someone to answer the phone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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