Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My account was sent to moorcroft now they don’t have it and claim EE have it

I don’t know who to contact as moorcroft no longer have the account and claim that you have taken it back even though I had a payment plan and a direct debit set up so I want to speak to somebody regarding it to sort a payment plan to avoid legal act...

Contract cancellation

HiI have been made an extra sim card contract by the EE store and have been charged the unknown sim card every month,I asked the EE store staff, and they said when they submitted the cancellation, it was rejected.It has been changed me 5 months.

New phone contract

Hello bascially I’m a new member on EE. I placed an order on the 22nd September and it’s all accepted. I bought the IPhone 16 Pro Max which is a 4 week delay. What I’m wondering is that will my contract start when I receive the device as it says I ha...

Resolved! Assist to make an online payment please .

I keep going round in circles to try & pay online via the app. I have an outstanding balance of £12:54 ( I spent over 40min on it yesterday ) please can you email the payment link. I do not want to call as I am in Portugal Thank you ************ [...

Resolved! Unable to view the billing via EE portal

My company has set up an EE mobile line for our staff in the UK. Since we are based overseas, I'm having trouble downloading the EE app on my phone. Could you assist me in accessing the billing information through the online portal?

Customer Purge

Are EE purging customers? My reason for asking is that I am at the end of my minimum term for a watch plan and I am unable to upgrade. On the website it says that EE cannot offer an upgrade, when I speak to CS I'm told there is no upgrade available t...

Reached credit limit

I can't call or text. I can receive but not send. I tried calling friends and tried calling 150 and each time I get an automated message saying I've reached my credit limit. My bills are paid. Still relatively new to the network and I can't get hold ...

How do I register power of attorney with you

HiMy Mum has taken out a EE contract but she has know gone into a home and we need to take over the management of her account. How do I register power of attorney with you. John

Changing direct debit

Why is the EE website so inconsistent? I have seperate accounts for phone and broadband thanks to a whole seperate nightmare of issues as they couldn't add broadband to my existing account... Anyway, I'm trying to change my direct debit and it is not...

Trade-In service

Once again EE has managed to severely disappoint me. I pre-ordered a Pixel 9 Pro and there was huge mess up from EE side and had to end up cancelling my order and place a new order for the Pixel 9 Pro XL in store to finally be able to get it. I opted...