Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14255 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24815 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49726 Views
  • 55 replies
  • 13 Helpful

Text comps and UNBAR?

So I had been entering text competitions - texts going thru, receiving messages back saying I had entered up until yesterday when I received a message saying I couldn’t enter due to something about needing to “UNBAR” or because I had reached my “spen...

How to delete old PAYG SIMS no longer in use?

I have two PAYM SIMS on my account and two old PAYG SIMS that I used to use before I changed to PAYM.I thought they would be deleted when I changed, but they are still showing. No credit on either and I don’t have the SIMs either! Help on how to dele...

PaulJCB by Visitor
  • 462 Views
  • 1 replies
  • 1 Helpful

Resolved! Calls

Hello. Is there any way I can request a copy of my calls for a certain month? I don't currently have itemised billing.Thanks 

lisac1982 by Investigator
  • 320 Views
  • 2 replies
  • 1 Helpful

Direct debit

I was told on the phone that a direct debit was set up when I added new card and paid my bill but it wasn’t and I had to manually do it myself and paid extra charges and also when I send texts to Ee it doesn’t go through  

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Derro by Visitor
  • 269 Views
  • 1 replies
  • 1 Helpful