Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Confirmation of discounts on Airtime plan

Hi . I have just upgraded and discussed over the phone the monthly amounts including trade in discount and 6 month half price airtime plan, but online it's only showing the original price for the tariff which is more than double. Where can I find con...

Upgrade for my SIM card not showing in the app

I recently decided to upgrade my plan through the EE app and it said I didn’t need a new SIM card to upgrade and I would receive a confirmation email but I haven’t received the email and my plan is still the same as before the upgrade have I misunder...

Discuss current bill

Hi all, I'm trying to call EE via 150 but after selecting relevant options I'm told Contact centre is closed. I thought they were open until 8pm. How do I contact please?

Where can I find information on what I have been billed

Hello,I have a SIM only contract with £13 per month. I have been charged £71 last month and £30 the month before. I don’t seem to be able to find out how I have been charged. Not interested in who I am making phone calls etc. as I rarely use it for m...

Hi

Anyone here

Can I get my old number back?

I had a problem with my ex but I'm paying more and they blocked my number even though I continued paying because I want to get my old number back, is it possible?

Resolved! Payment not showing

This morning, I paid my bill via Apple Pay. It’s come out of my bank. But hasn’t shown online and it’s still asking me to pay my bill. But I can’t afford to pay it twice

delate my numbers

please remove two numbers that I do not use, the first one is smartwatch and the second number is from the tablet thank you and please provide feedback [Mod edit: Please do not post your contact details in this public forum. Thanks]

Upgrade

Been with EE 16years now - why is it that every opportunity they get the try and get more money from you? Why do you need to pay an upfront fee when trying to renew your contract? I think it’s about time I go elsewhere as the deals seem to be better?...

Paying my bill

Does anyone know how to make a payment when im trying its blocking my number. Ive tried many times many thanks