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Option to upgrade removed

Dunks91
Established Contributor
Established Contributor

I am coming to end  of my contract and been looking to have an upgrade. I've already spoken to someone in an EE shop as well as over the phone with regards to my upgrade options but since then apparently on the EE app I soon will be eligible for an upgrade, where as yesterday I was able to upgrade for free. Why is there this sudden change ? 

1 SOLUTION

Accepted Solutions
Dunks91
Established Contributor
Established Contributor

Yes all is good thanks. I used to the txt service and upgraded via chat. 

View solution in original post

3 REPLIES 3
Ali_A
EE Community Support Team

Hi @Dunks91 

Welcome to the Community. 

Have you had a chance to call back to our upgrades team to check and confirm the upgrade eligibility? 

Ali 

 

Dunks91
Established Contributor
Established Contributor

Yes all is good thanks. I used to the txt service and upgraded via chat. 

Ritu_D
EE Community Support Team

Fantastic news @Dunks91 

Thanks for letting us know. 

Have a lush day!

Ritu