Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Live chat with EE

Hi, I am ready to upgrade my phone, I have been with ee for 15 + years, I am really considering going with another company as I would like to upgrade to an iphone and everything is 70 + plus a month I can get the iphone 14 pro max plus for 49 pounds ...

Resolved! Hello I have to send a notice letter. What the email EE ?

Ee email service availsble to send notice letter?

Terminating contract and a few questions

A few questions if anyone can help 1. If I terminate my contract 4 months left do I lose the number2. Are add to plans and tech add ons virtually the same t&cs wise3. Can add to plans and tech add ons be moved to one of my other lines

Resolved! Where I can check.my contract

Re: Always overcharging me on fix contract. Also fake real minutes and gigas pac

I have paid a few over charges and never queried them. But in this cost of living crisis, it's unfair tht EE would be ripping of loyal customers

Universal Credit

I am in receipt of Universal Credit and have just read a newspaper article regarding some mobile suppliers providing reduced tariffs for those on Universal, does this include EE?

Does the "Add device to account" upgrade work as I think it does?

I have a SIM Only plan right now, but i've been looking into getting a new phone and I saw the option to "Add this device to my account".The way I have it as I think it works in my head goes as follows. I keep my current SIM plan, and simply add what...

New increases

Resolved! Why my bill is high

Cancelling a device

Has anyone had problems cancelling a device? I've rung 3 times so far and still have the device on my account. Telephone calls don't seem to be working - anyone got any suggestions as to where to go next?