Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: How can I cancel my EE contract online?

I've tried the link. It doesn't give me an option to cancel. I've tried ringing and was told I had to go back to the store I took out the contract with. This is inconvenient and I should not have to do this. You're making it unnecessarily difficu...

Contract

I have taken a new contract out with ee I was told my plan would be £44 a month and this would be reduced to £41 a month. But looking at my bill I am paying £56 a month. Why is this so different when they have told me how much contract would be are t...

Ee contract paying bill from abraod

I need to pay bill ee contrac from abraod

Resolved! Will I be charged for roaming simply for connecting to an overseas network?

Hi,I have an EE esim (my Primary esim) and contract. I am travelling to the EU and have an international data only esim (my Travel esim). On my iPhone I will switch the Mobile Data service to my Travel esim before landing. I want to avoid incurring t...

Being Ripped off

Just received our first ee bill £103 monthly charge for 2 phones + contract. Our previous monthly bill was £40 with another carrier. Our mistake was in not realising that monthly charge did not drop upon ownership of the phones (after 6 months) but t...

Charge for Porting number

Hi there,I'm struggling to understand my bill for this month and customer services via live chat aren't particularly helping me understand, although have offered to open a recalculation complaint.I ported my previous (and main) number in on the 28th ...

Resolved! Save number

Hello, my contract ends on June 24 and I would like to keep my number without extending the contract

Overcharged on new plan

So I called EE trying to top up my phone with a ten pound bundle the guy on the phone ended up roping me into a sim contract £9.80 a month for 25g and unlimited calls and texts after a year the price would increase the call to EE was only like a week...

Resolved! My last month bill

Hi can any body help me, where can I find my latest bill

Linking broadband to account

Hi, im trying to link my mobile broadband sim only to my EE account, I enter all details and the billing account number keeps telling me I need a valid number, I've tried literally the bank account where the DD is coming from and also my EE account n...