All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Where is my April bill? How do I find it because both the app and text services are clearly showing me nothing.
Hi all, I have come into some unfortunate circumstances where I am unable to afford my phone contract. I am almost a year into the 24 month contract. I have been receiving a 50% discount for 6 months but that has now ended and I’m struggling to affor...
I tried to pay a lot but it won't accept
I need to see my monthly bill as it’s much higher than normal, but have been searching my account for nearly an hour now trying to find it. Why don’t I look at my EE account? I was but can’t find the bill, obviously not the only one that has this pro...
Can you send ja copy of my bill to *************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hi, your Direct Debit payment has failed on your EE account. We'll try to take it again in approx.7 days time, so please have the funds ready. If this payment fails a one-off charge of £5 will be added to your account. Please don't make a card paymen...
Hello, got my bill today and my main plan got charged twice!! In the attached photo there is a second charge one for 70 odd pound and one for 7 pound!!! I have no idea why I am getting charged twice for one plan!!! It’s taking the mick!! I changed my...
Want to find out how much my bill is
I have paid my bill today but it still says that I own more
