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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60498 Views
  • 69 replies
  • 14 Helpful

I just received a text

  Hi community, I just received a text which I think could be a scam but it looks to be from the number 150. It reads: "Hi. This is a message from EE. We want you to know we are here for you during these uncertain times. Your account is currently in ...

Merc_22 by • Investigator
  • 2820 Views
  • 11 replies
  • 0 Helpful

Failing credit check

Hi,I was informed I failed the credit check but my credit score is in 800s+ and when I ask why I failed they said oh we can't say it's under data protection act. So I was wondering how can you fail a credit check if my score 800+ and I pay all my bil...

Jon1310 by • Investigator
  • 14578 Views
  • 9 replies
  • 1 Helpful

Resolved! Perks discount code not workinf

I've tried so many times to apply the discount code that I generated today on EE perks. I have generated 2 different codes and neither are working. I have tried on the app itself, the website, incognito mode, and none are working. I have also tried c...

Mkkh3345 by • Visitor
  • 681 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Flex Plan

Hi, so I am in the middle of my Flex plan - I’m struggling to find an answer to this question. Am I allowed to change the plan to something more suitable? By this I mean continue both plan and device as normal but just changing to a better plan that ...

qucharsky by • Established Contributor
  • 657 Views
  • 3 replies
  • 4 Helpful

Waiting for refund on my last bill

I have the same. Logged with EE over two weeks ago, 6 phone calls later and I am still waiting for refund on my last bill and also have a further £339 overcharge on this months bill which I am trying to dispute. 

SJ2023 by • Investigator
  • 1010 Views
  • 9 replies
  • 0 Helpful

Extra Charges for calls previously not charged for

I've had an account since Feb 2024 for a EE %g Router with unlimited data + 2 SIM cards with unlimited calls and texts.My usual invoice is for £80. My August invoice suddenly jumped to £170 When Ii checked why I see there are charges for calls to mob...

Cerbera by • Investigator
  • 1302 Views
  • 9 replies
  • 0 Helpful

How do I cancel within my 14 day cooling period?

Hi, hope someone can actually help because in store staff aren’t of any help and customer service tries but is confusing.i recently what I feel got confused and pressured into a contract with devices and services I didn’t want or need in store. But I...

Resolved! Paying off mobile contract

I currently have a EE iPhone mobile contract with SIM card, but I would like to pay off this contract as I want to trade in this phone with apple and get a mobile contract with them due to a better offer. However I would like to have a sim only contr...

Resolved! Transfer of contract

My oldest daughters dad added a phone contract for my youngest daughter on his account along with his other daughter, and he now wants to return her phone and cancel her one so he can get a house. Is it possible to transfer her phone contract over on...

K4yl20 by • Investigator
  • 561 Views
  • 1 replies
  • 0 Helpful

I don't have an account with EE, but I have debt collectors coming for me, I spoke too them about 8 months ago and they agree.  I don't understand,  and do not want anything to do with them. 

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