Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Extra charge

Just got my phone bill and it has an extra charge of £10 marked as main, does anyone know what this means Thanks

Yearly price increase question

Hi,I’ve just switched sky broadband to bt/ee. With my phone I’m with giffgaff. They say they don’t cap speeds but I’m paying £10 a month and getting 20gigs at a speed of 12mbps. That’s if it works, most of the time it will say it has 5g but won’t con...

Bill with IMEI number

Hi, I need a bill or receipt which shows the phone you sent me with the imei number on it for insurance purposes please. Please advise it was in October 2021

Why does EE not allow you to see your bills after cancelling your account?

The website no longer allows me to view either the current or previous bills now that my number has been transferred out of network.This is crap. I need to see what you have just billed me today! I called and spoke with a friendly agent and she said ...

Re: EE is harassing me with bills after the contract ended

I completely agree - and after my own experiences I now believe that EE should be regarded as an organized criminal company. Only being able to close a contract by phone is completely unacceptable (and I'm surprised it's legal, if it indeed is). I've...

Direct Debit

How can I set a direct debit on line.. when I click set up a direct debit it just takes me to a page about setting one up but no option to actually do it.?

Help, billed twice

Hi please can someone help I’ve been billed for 2 EE tv accounts. Have tried phoning customer service and I keep getting “tmc” are working on it we can’t do anything until they are done, that was 2 weeks ago. I need some actual technical support a...

Trade in.

Hi, I’m due an upgrade for free but it keeps bringing up the trade in old phone. I’ve never had to trade in before and want to keep old contract phone as a spare? Why does it not give the option to keep the phone anymore?

Hi

hey I just want to see how much am going to be charged for next month it’s 24 months contract

Appalling customer service from EE

I currently have a contract that has finished, and am trying to convert to PAYGO . For a phone company there communication is terrible 45mins wating this morning after the correct PAYASYOUGO chap tranfered me to contract. I cut the call after 45 mins...