Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Statements

How to cancel paper statement

Excess charges

having just paid the most recent bill that includes usage for November and December, why am I now being told that I gave to pay additionally, for your errors/ omissions ?

ITS NOT JUST ABOUT SELLING PHONES AND PACKAGES!!!

why have a manage tab on your website/app that doesn`t let you access your account, statements, itemised billing??look after your customers, or lose them. You charge enough!! Terrible website!!!!!

Account

billing

my phones been cut off, i got paid today and i tried calling and paying but i cant as my phones been cut off

Resolved! Keeping EE number but changing accounts

My contact ended recently. I’ve been on my mums account for years (multiple subscription account?) but wanted to get my own account in my name. I want to keep my number but stay with EE. How do I go about keeping my number but having it under a diffe...

£21 plan getting billed £24

I have a £21 monthly plan but for some reason my bill is £24.02 a month.Anyone know how that works?Thanks in advance.

can’t afford to pay my monthly contract

I’m on maternity leave and getting only maternity allowance I can’t afford to pay the full price of my monthly contract at this anymore, is there any way I can decrease it till I go back to work?

Document showing all account details

I'm going round in circles with this one and hope someone can help please. I have a cottage in France and because of new regulations in place by the banks I need to give details of my mobile phone subscription in one document. I have taken 4 screen...

Sim only upgrade to phone plan

I've been on a sim only plan for 3 years. I want to upgrade to a phone plan, pre-ordering the s24+. However, when I press upgrade (despite the text saying upgrade your plan or device) it only offers new plans... how do I actually switch to a new phon...