Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14235 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24805 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49697 Views
  • 55 replies
  • 13 Helpful

Packs

I tried to pay for my monthly pack via phone and it took the money for it but I never received the pack just credit, so I had to pay again via the app could I get refunded the credit? They were both payed via card.

Bill issue

Hi I got the message about some changes in bill price can you please tell me why it’s happen and what I have to pay now per month?

Resolved! EE refusing to provide me with proof of blacklisting

My phone was stolen on 6th of February - I report it to the police. Insurance company is asking me to provide a proof of blacklisting from the network used. I contacted EE many times asking them to do so. They are saying it is Apple in charge for thi...

Upgrade

I’m due an upgrade in march but my app will not let me upgrade yet??

Resolved! Payment

Hi, please can you change my payment date to the end of every month. It won’t allow me to do so in the app