Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61298 Views
  • 69 replies
  • 14 Helpful

Service

Hi all,if I got cut off and I pay my debt today to EE does anyone know how long it’ll take for my service to come back on? thanks A

end of contract

hi one of my phones is out of contract in February 25,but I'm not going to renew it ,could someone please tell me how I cancel it,many thanks 

Andy0729 by Explorer
  • 460 Views
  • 3 replies
  • 2 Helpful

Customer services

Why has customer services gone so poor from EE, they used to be really good, now I find my self on hold for 1hr 20mins to resolve an issue that they have told me was sorted twice before but still are charging me despite telling me they wont

Stefaz1 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

App account visibility

At the turn of the year I swapped one broadband and one mobile account from BT to EE - no problem there with the functionality of that.The problem is with visibility of both accounts via the EE website login and EE app as only the broadband account i...

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Ranksy999 by Investigator
  • 946 Views
  • 9 replies
  • 0 Helpful

Receiving calls in the EU

Since receiving standard calls and text throughout the European Community is free of charge why is this information not clearly stated on the EE website? If this is somewhere, for the life of me I have not managed to find it. everywhere I check it’s ...

Resolved! Limited plan choice when buying online

I'm looking at getting a new Pixel 9 pro for myself and iPhone 15 for my wife however when selecting both on the website I am only offered the Unlimtied All Rounder or Unlimited Full Works plan choices. Why am I unable to select the cheaper ones?I ha...

Jmct88 by Explorer
  • 672 Views
  • 4 replies
  • 3 Helpful

Billing

Hi i’m having a problem with my bill it tells me i’m £70.62 overdue but when i’ve gone to pay this it takes me to a new page and says i’m all up to date on my payments until the 12th of November? am i overdue or am i up to date i don’t want this affe...