Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel this phone calling plan of EE from tomorrow

Can I put in a request to trade in my phone soon say in next few days in the hull EE shop in St. Stephens shop. I have less of cash and I may make a visit to EE. Can i return the phone back soon.in a parcel. Can I have your returns address. Its hard ...

Will the hibernation policy apply to monthly contracts?

HelloI have a monthly contract subscription for my phone line. I'm abroad. Do I have to do a chargeable text or call just to make the line active? (LIKE PAYG). I'll visit the UK at least once a year for a few weeks.Thank you

Hi where i can find my contract and billing coz i need it printed,please

Hiya id like to talk about my sim

Cannot change direct debit

I want to change bank but the "Change Direct Debit" button grey out, how can I get it enabled? Thanks!

My bill & my call history send my addres

how do i cancel my contract without ringing

I am out of contract and wish to cancel - how can I do this without having to ring please?

Bill is higher than what was proposed in contract

I signed up for 2 year broadband with the first three months free and then £35.99 but now that the first three months free have finished, the charges are all higher than the £35.99 I signed up for. What's more there is zero explanation in the pdf bre...

Moving from Sim only contract to handset contract

Hi,If I was to take out a Sim only contract would I be eligible for an upgrade to a handset contract at some point? If so, how long would I have to be on the Sim only contract for, and would a further credit check have to be done?Thanks in advance

Resolved! Failure to meet contractual obligations

Ok guys, I have a 5G modem, the service levels in and around the Kings Lynn area are appalling and this has been the situation for the past 12 months. I worked away from home all last year until March 24th I have a small business account, and I am no...