Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Lost SIM card. Live abroad. Want to cancel my EE account

I lost my SIM card a year ago, and have not used my phone since. I live in China and can not cancel my EE contract which I no longer need. I am getting threatening letters from EE for not paying my direct debit. I cancelled my direct debit, and inste...

Resolved! Payment

Hi, please can you change my payment date to the end of every month. It won’t allow me to do so in the app

Can I take another contact out

Overpriced phone bill

Hi,I am a currently paying a £97 per month bill for a iPhone 13 with unlimited data.i believe this crazy overprices for the phone and I have now received an email saying this will increase by £7.50 per month.i am here to ask for suggestions and recom...

Re: Phones been cut off

HiI am wanting a update on my formal complaint for totally shutting my phone down were I could not even turn it onNow I totally understand and accept restrictions eg calling and textingBut shutting the whole phone down is totally wrong in this day ag...

Resolved! Plan cancellation ???

Hi from EE, your total charge for ending your contract early for 07946… is £1298.96. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanks I didn't cancel my plan and I got this message, I don't want to cancel my plan.

Boku

Hiya, how do I stop a site called Boku taking £23:99 of my bill , EE is not helping

Bill problems

Having had an upgrade late last year all I have had is problems even speaking to them I still get threatening letters and text messages it’s costing almost £100 a month so I don’t get cut off

How do I get an online printable invoice / receipt for my pay as you go account?

ITS SHOCKING that in this digital age, a big corporate company such as EE doesnt provide a way for PAY AS YOU GO CUSTOMERS to print their own VAT Invoices. (Which EE are legally required to provide) Instead its like squeezing blood out of a stone. On...

Contracts & Billing

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