Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16199 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26241 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54129 Views
  • 55 replies
  • 13 Helpful

Regarding annual upgrade

Today, I ordered an S24 Ultra from EE online with Flex Pay and airtime, which includes a multi-line discount. Later on, I found out that I can’t do annual upgrades if I have any discount on my contract plan. Can I cancel that multi-line discount so t...

PAC code

My phone was a pay monthly rolling sim contract and I missed payment and I presume my phone bill was cancelled by ee not sure how long ago and I was wondering if I would still be able to get a pac code to keep my number as I can’t call anyone or use ...

Annn456 by Visitor
  • 383 Views
  • 1 replies
  • 1 Helpful

Payment

I try to Paidup bill 2-3 time but didn't go through  why it was happen can u tell and Fix the error for my account

Numbers merged in error by EE

i had 2 accounts with phones for myself and my family, i asked for the accounts to be merged, instead by mistake 2 of the numbers were merged apparently (one deleted and one transferred), this was identified straight away by the staff member from EE ...

sarahw71 by Investigator
  • 468 Views
  • 8 replies
  • 0 Helpful