Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16522 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26450 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 55124 Views
  • 69 replies
  • 14 Helpful

Billing

I had a payment extension/ payment arrangement for 4th July 2024 which is in 5 days and yesterday EE suspended my mobile sim services. They know full well I have a payment arrangement set up with them and when I go to chat with an advisor via app, th...

Jermanlad by • Investigator
  • 332 Views
  • 1 replies
  • 2 Helpful

Re: We are refreshing our mobile Tariffs

Hi What are the actual benefits of the full works plan? I have an iPhone but don't use apple music or the games. So it seems I can have apple TV and roaming for the 2 weeks I'm in America If I wanted say the Netflix or discovery, how much more does t...

Baldy900 by • Investigator
  • 645 Views
  • 6 replies
  • 3 Helpful

Bills

Does anyone know if there’s a quicker and easier way to discuss your payments without having to call or go into EE? Surely there is an online chat for them somewhere? 

StacieP by • Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful

Resolved! Exited

Please I am abroad in Nigeria Africa, what is the best way to contact EE UK to end my Sim-only contract without incurring high international call charges. Email address or in-app chats??

Bill

I have just paid my bill via Apple Pay after being cut off does anyone know how long it will take for my phone to be reconnected as the balance has been taken from my bank account.thanks 

How do I leave EE

How can I leave EE with out talking to someone on the phone. I am not interested in being on the phone with some random sales team I just want to cancel my tablet contract and be done with it 

tygrysa by • Investigator
  • 808 Views
  • 1 replies
  • 0 Helpful

Contract

Hello, I am on a sim only contract and wanted to check when this would end as you have priced me out of an upgrade after being with EE for a long time but when I check my account it doesn’t say when this contract ends just states the old phone contra...

potter3 by • Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about