Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Adding new phone with discount

Looking to add another phone into account. Will the friends & family discount apply to the plan automatically and can I bring the persons phone number (already EE) and use it on new phone if so how do I do that?

A one off payment

Hi i was wondering if anyone could help me, i took out a new contract with EE last week and had to phone to give more information which i did do, the lady told me i would have to pay a £50 deposit for the phone but said if i didn't want international...

End of contract

My mobile+SIM plan contract has ended on 29 Sept 2024. And it says that I will still be charged the same amount after that - which is quite ridiculous because technically speaking my mobile should be considered "fully paid" after the 24-month subscri...

Scam Guard

Billing

Hi how do i change who pays for my Phone bill

Resolved! Merging BT TV Account and EE Account

Hi there, I have had an EE account for as long as I can remember. I have also been a BT TV (now EE TV) customer since 2020. I have broadband and TV packages with a 4K UHD BT box. Is it possible to merge these under one account given EE took over BT T...

Resolved! New contract - my account says 1 month?

Hi - I recently upgraded my iphone with a new 2 year contract, but my plan says its a 1 month plan....why does it say that?

Resolved! Cold call from 03300436692 states they were from EE business

Had an odd call from 0330 0436692 they stated they were checking to see if we had the correct tariff and asked about our business and they wanted to see if we were happy etc. they were adamant I listened to them and were quite forceful. I disconnecte...

Contract is ending but impossible to cancel! Help!

My contract is ending soon and I’ve been calling to cancel each day this week to no avail. Firstly it’s been at least 20mins before I speak to someone and then the first two times I was cut off. 3&4th time they had system issues and couldn’t log it a...

Resolved! 20% off code

Hi, I have just signed up for a new contract, and I have a perks code, however during the sign up process there was no box to enter this code. How do I add it to my account please?