Contract

[Ibartdeco51]

Hi Everyone 

Just took out a 3yr contract on a phone, although it was never explained to me at the time I assumed the contract was for 24mths as on previous occasions. I discovered later it was for 36mths. I thought this was a bit devious on the part of EE this is obviously to the benefit of them, how does the community out there feel about this?

Regards

Les

[Schockwave]

Hello @Ibartdeco51 ,

Welcome to the community,

Did you take out the phone contract with a new phone and flex pay?

You can always pay the phone off quicker, the contract for the monthly sim is usually two years minimum term and you could have chosen the phone for just two rather than three years, you should have had the choice, not devious, but seems that you did not specify two years, rather than three years., not a benefit to them.

[Chris_B · Accepted solution]

@Ibartdeco51  The air time part of that contract is 24 months.   The device contract can be 36 or 24 months.  ( that’s your choice) And when you take out a flex contract you have to agree to the terms of a credit agreement and this would have stated that it was over 36 months.  So what you are saying is you didn’t read any of the contracts but still agreed to them and you  entered in to a credit agreement,  the easiest way to explain this is you borrowed money from EE to purchase the device and now you owe EE the money.   You even got credit checked for this.  
And obviously paying off the device over 36 months means you pay less each month compared to 24 month.