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Lost phone

John585
Visitor

‎03-02-2025 02:56 PM

Hi I went into an ee store and upgraded in store from a galaxy fold 5 to the fold 6 done all the  paperwork got my phone then a few months later I get a bill for my old phone I've been going back and forth from shop to customer service for months and got no where just wondering if anyone can help 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎03-02-2025 03:11 PM

Do you recognise the number that is shown on the bills for the "old phone"? Did you inadvertently order a new connection than an upgrade?

What have CS offered you so far by means of resolution? You mention "got nowhere", but can you be more precise on what has been said?

Schockwave
EE Community Star
EE Community Star

‎03-02-2025 03:34 PM

@John585 , did you report your phone lost or stolen in the first place? 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.