Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill reduction

I have been phoned more than 15 times by a mobile number offering to reduce my monthly payment. It appears to be an Indian call centre, it is very complicated with multiple calls, code numbers etc and I'm worried it's a scam so terminated the call ...

Payments

is it possible to change your payment date for Broadband if paying by DD?

Upgrades!

I recently took out a new contract (I am not on a flex plan), for an S24Ultra. At the time, the plan is took out quite clearly said "can upgrade handset any time after 15 days"The wording for new contracts online has changed since, and it no longer m...

Resolved! Trade In Query

Morning,i'm looking to pick my upgrade and thinking about returning to Apple after many years of having an android. However it looks like you can only select other Iphones when you go to the trade in window? Is this intentional?

Resolved! Changing name after getting married

How do I change my name on the account as I’ve recently got married?

Invoice for internet in my house

Bills

Received an EE email saying my bill was ready to view. Went on EE website but cannot get to my bill. What a rubbish website. Complicated, unfriendly and useless.

Sim only, mid term upgrade

I am slightly confused by wording in the check out process, and was hoping someone could do a sanity check for me.I am currently on 'Essential SIM Unlimited £32 6MHP'I am 6 months into a 24 month contract, and the 'half price for 6 months' is about t...

Cancelling my contract

How much do I have to pay to cancel my contract if I'm in my last month and the next bill is £61.70?

2 numbers on the same account.

Hi all, So me and my wife both have a number on the same account we also have EE broadband and have been customers since I think 2006.As I understand it you can only have 1 discount on one account at a time? And at the moment we use the multi product...