Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Current terms on selling your phone mid-contract with FlexPay

I remember previously you only own the device after 6 months to be able to sell the phone, but looking at the documents that are on my account I'm not seeing the 6 months mentioned at all. Have the terms changed since they introduced Flex Pay monthly...

Resolved! Airtime Plan almost finished what now?

My phone contract is 36 month, which will expire February 2026. But the airplan plan is 24 month and will expire next month.however I do not want to take out another airtime plan for the remaining 1 year, I will still be paying the device contract bu...

Resolved! Top up contract phone

Can you top up your contract mobile phone so I can still use whatsapp etc? this is because my line has been suspended until I can pay the bill

impossible to download my pdf bill!

I have not been able to upload my pdf bill for two months now. Please solve this problem. I don t use EE appThank you

Resolved! Billing statment

I need a billing statement to proof my address

Resolved! Error message on App

The link you gave took me to a web page that talked about linking my devices??

Upgrading my mobile

I want to upgrade my s24 ultra to s25 ultra...but my s24 ultra is already in a contract. What will happen if i buy s25 ultra

Resolved! Upgrade plan only

I’m looking to reduce my bill by upgrading my plan only. Does anyone know how to do this without having to ring or go into store?

Resolved! Deposit

I had to pay £50 upfront in store for my phone but they are now saying that I have to pay a £50 deposit on my first bill is this right?

Resolved! Bill

Ive been quite lazy in not monitoring my mob phone bill for a while. It’s now much more than I expected the following are of interest :1) unlimted data use age : do I really need this ?2) calls to 08456 prefix : not sure of this one.