Contracts & Billing

Complaint lacking resolution

Hi,  I made a complaint when 4 separate orders were placed by staff for a full fiber upgrade.  It was messed about so badly that I cancelled and have now taken a contract with sky. Anyway, the complaint was recorded and I was provided with a ref numb...

Bill

Hi I’m in Spain & my phone blocked can’t call to pay how do I make my payment 

Playstation store limit exceed

Tried purchasing something on the PS Store and got the "Spending Limit Exceed" error followed with a text message from EE that I used up my Pay as you go limit. Problem is I don't have a pay as you go account. It's a pay monthly contract and I'm defi...

Ho wmany people have been charges twice for international roaming, this summer?

We were away in Cape Verde at the end of August and each call either inward or outward was charged for twice exactly two hours  ( the time differnce) behind one another.When speaking to EE about this I was told they were aware of the problem and "wer...

Credit on account not taken off bill?!?

I have had a credit sitting on my account since late August. I was told it would be taken off my next bill (too late for Sep bill). But today, I have still had the usual amount taken out of my bank account, so the credit has not been applied! What to...

Buying out remainder contract n keep phone number

I want to buy out remainder of the contract which has 3 months left , this is due to flip 4 phone display is broken.How easy is the process of it phone or the app?Ee says I need 2 pay a grand for it to fix ( total joke) the buy out of phone is £200, ...

I want to pay 10.00 towards my bill now please

I am not happy with this change 

I want to send a passport