Contracts & Billing

Cannot get to speak to anyone at EE

Spend Limit Reached - BUT NO CAP!

I have been hit with a "Spend Limit Reached" when trying to use the Pay By Phone Bill option on a casino. I have NO spend cap in place - NO Bar in place - i have spoke with 2x customer service assistants who said it's sorted now but its not - I then ...

New phone but no account - any ideas?

Ordered new Pixel Pro Fold 9 on 25th August along with giving PAC code to transfer number. Finally received phone yesterday but no return kit for old device as had taken advantage of the google pre offer to reduce tariff by £26 per month. Took 3 atte...

Monthly billing over charge.

Hey there, am sending this message because l have been overcharged for my monthly  payment for my unlimited. I  was charged on 10th Sep 2024 for my monthly billing and on 18th Sep 2024 l was  charged again. I need to know if there were mistake or why...

Septembers bill incorrect - unable to view online

Hi allI was always under the impression mobile services were paid a month in advance ?My monthly bill is always quite high due to the number of plans and devices for a family of 4.Bill usually generates the 9th of every month. I have looked Today and...

Upgrade v New Line

I’m currently due an upgrade but I’m finding the upgrade costs just now are a bit ridiculous,  it’s actually significantly cheaper to add a new line to my account where I can get the same phone/contract for around £15 cheaper a month, seems like such...

I do not want to upgrade or change to sim only plan at the end of contract. What I need to do?

A "Have My Cake And Eat It" Strategy

I'm planning on taking early retirement in February next year and as part of getting ready for that change, I've been looking at my mobile needs and options... which quickly becomes very complicated. I thought it might be an idea to break down what I...