Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: My phones been cut off

My pay day has been changed to the 24 and my bill was due on the 15th of this month and I need my phone I really need it connected pls what can I do

Leaving EE

leaving EE because my bill was £57 and use to be £20 a month I only get benefits monthly

BT mobile move to EE cost and contract

I've discovered my elderly neighbours have had their mobiles moved from BT to EE. The problem I have have with this is that the costs have risen from £15 per month for the two mobiles to £27 per month. This seems ridiculously expensive for their use ...

Resolved! How do I cancel my paper bills

Early upgrade online

Anyone else have issues with upgrading online? Doesn’t even give the option anymore. Display week but now can’t even see my plans and subscriptions on the website

Can I transfer number from a sim to a new sim?

I recently moved to the UK and bought an EE sim card at the airport. I liked the service so I think I might change the sim to a 12-month contract-based sim deal. Can I transfer the number I already have to a new sim or a new monthly basis deal?

Resolved! Bills and payments

Where to find information how much I've got to end of my contract?

Why is the only option to call!!!!

I've been suffering alot of poor health and mental health and lost my.job which resulted in not being able to pay my mobile bill.EE used to have an online chat system which made it easier for me mentally to discuss issues. Now it's gone???Is there an...

Re: Download phone bill for previous months

On the EE website I don't get a Biils and Payments option. There's one called Plans & Subscriptions but this only takes me to the current month. So how do I view the bills from recent months please?

Why on earth is EE working with Likewize?

I replaced my 1 year old pixel 7 256 gb (from EE, excellent condition) with the new px8 pro in October.I will usually gumtree or ebay my used devices however I saw advertisement for the likewize trade-in on EE website and I was like "hm, I don't real...