Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

How do you calculate 14%?

How do you calculate 14%? It counts device price too. ?, device i got 1 year ago is now 11 pounds extra. I hate EE, 100% dissatisfied with EE. When I contact customer care, they explain that other mobile vendors have increased. However, I have been u...

Resolved! My bill

Hi just wondered if I can please pay my bill on the 13th may it’s due 7th but I haven’t got enough to pay it for then I will 100% pay it on that day 13th may

Resolved! Re: Live chat with EE

Hi was hoping to get some answers to why I am paying the amount as I was told my 18 month contract wouldn’t exceed £36.00 and now it’s £41.18 p which is unacceptable