Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extend phone bill date

Resolved! Upgrade

Hi I am trying to see if my 2nd phone is due for an upgrade but on the system it only shows me my number

EE abuse customers

No idea how you've been overcharging me, your complaint resolution skills are appalling, rather than looking through the account and speaking to me like a human being your staff belittled me forgot to put me on hold and started derogatively speaking ...

Resolved! Can tourists get one-month unlimited data contract at a ee shop instantly?

I'll be staying in the UK for 20+ days traveling and working so I need stable internet access throughout the journey. Can tourist get a one-month unlimited data with hotspot sharing contract at a physical ee shop instantly? And can the contract be au...

Help with changing plan

Hi, i need help with changing my plan. Ive chose the All Rounder SIM Unlimited £36 6MHP, £36.00 monthly plan. When i look at my bill now it is saying that it is actually £72 after the 6 months. nowhere on my contract did it say £72 after the 6 months...

Resolved! How often can you change an add on?

I am looking to upgrade my sim only plan which I have the option for. The 1 I am going for is £32 but half price for 3 months. It has 1 add on available, how often can you change the add on?

Struggling to pay my bill

I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.Next month is going to be the worst of months with me getting nothing from Universal Credit due to my pa...

Resolved! Where can i locate my start date of my contract?

Mis-sold a sim only contract in New Street Birmingham store.

Missold a sim contract. They added extra add ons that were not explained to me nor add ons I had requested. I went in for a better deal. I had 100GB data which they just reduced to 6GB. and charged me £22 when instore they said it would be £15. T...

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...