Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Phoning EE helpdesk on mobile phone that does not have internet

I have reached my SPEND CAP. I don't know what this means or what to do aboutm it. It was in text this am.

Resolved! EE monthly payment - upgraded

I recently upgraded my iPhone from 13 pro max to 15 pro max. I’ve noticed there are two payments coming out of my account: one for the device and one for the contract. Is this normal or is there a mistake?

Over charging

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean

Resolved! Last day to pay bill tomorrow

Hi I have until morning to pay bill and then late fee will be added I have just gon3 to pay it but site is now down, how can I avoid late fee or suspended services, no live chat I been looking all day how to find it, Thanks

Resolved! Transfer Mobile Number

I’ve had my phone contract with EE in my mums name since I was 18 (money comes out my bank account) my contract term has ended and I’m now looking to buy a new phone outright and go onto a sim only deal but keep the same mobile number with EE. How do...

Resolved! Cancaelling my contract outside the UK

Hi, My contract is going to end in June 2025. I have left the UK and I want to cancel my contract. I cannot call 150 from outside the UK, therefore please send me a final bill. [Mod edit: Please do not share personal details as your posts are visibl...

Resolved! My last bill didn't arrive to my email address after I terminated the contract e

Hello, my last bill didn't arrive to my email address after I terminated the contract early. I was supposed to pay cancellation fee via direct debit but the card that had been used previously for conract payments is no longer available to me. I've le...

Resolved! Adding itemised billing

I want to get itemised billing pls

I have had exactly the same experience. £33.68 of extra charges to calls to 00160 483 10514.5 calls each lasting less than 2 minutes. None of these calls appear in my call log and the phone was with me at the times of the calls so nobody else could ...

Resolved! Spend cap not used and can’t send messages

I have not extra usage on my account, however when trying to send messages I get a message saying I have reached my spend cap . Any ideas how I can resolve ?

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