Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59315 Views
  • 69 replies
  • 14 Helpful

Add an Apple payment method

Hello, I want to put my phone number as a payment method in the App Store and iTunes, but I get the following error, what is the problem?

Araas by Explorer
  • 657 Views
  • 4 replies
  • 1 Helpful

Resolved! What if I can't cancel my contract?

I have less than 30 days left on my contract and I haven't received any email telling me how to terminate my contract. Every call is busy, need to wait for a long time, but I need to charge high roaming fees abroad. I hope I can solve it online, but ...

Jumanly by Explorer
  • 815 Views
  • 8 replies
  • 3 Helpful

EE bill

Brand new to EE -Literally signed a contract 2 days ago my old number only just got pulled over to EE. My device monthly cost should be £44.50 and my plan should be £16. Why in heavens name do I have the cost of a tech add on of £51 on my bill when I...

Kemz01 by Explorer
  • 525 Views
  • 3 replies
  • 0 Helpful

Paying for a service I cancelled - no proof

I logged into my account today as my upgrade is due and noticed I am paying for mobile broadband that I cancelled on 8th March at 16:00 (I have a text that says I passed security). The call handler did not make any notes and as it is just over 6 mont...

TraceyW2 by Visitor
  • 409 Views
  • 1 replies
  • 0 Helpful

Resolved! Company discount

I have a contract already with EE but found out I get a 20% discount with my company (Conde Nast) - how can I add this to my current plan? I have the discount code from EE perk.