Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EU Roaming incorrect in my account

I signed up for another 12 months on a sim only deal which includes EU roaming for free (confirmed in phone conversations and my list of add ons), however, when I look on the EE app or online they both show that I would have to pay £2.47 per day.This...

Resolved! Want to pay my bill

I want to pay my bill but unable to pay

Trying To Pay Off My S23 So I Can Buy A New Phone From EE

dear contributorsok.. i did have a lovely samsung 23+ from EE, but alas it was "lost or stolen" on way back from work this is not EE's fault of course... stuff happens: but i do need a new phone for work (my old HTC One M8 is good, but it will die no...

Payment

Morning. I’ve just made two separate payment to EE only one is showing on my EE account together with email confirmation, second nothing yet it’s gone from my bank

Resolved! Hello. How I can check my mobile bill

Billing

I need a bill from 2017. How do I get one of these? From an old device.

change my monthly bill amount

Hi, For my mobile number XXXXXXXXX i would like to switch to a lower monthly plan as my consumption is bare minimum, please assist me with the same. Thanks and Regards Aditya Chopra [Mod edit: Please do not post phone numbers on the public board. T...

Resolved! Upgrade Cancellation

HiI ordered an upgrade phone yesterday but then noticed that the line rental charge was not as i expected so a couple of hours later I cancelled the upgrade over the phone.As the phone had not yet been despatched they diverted the phone back to them ...

Moving to Australia

I’m moving to Australia in 3 weeks for a year, I don’t really want to have to pay for my contract whilst I’m away but I can’t afford the cancellation fee. But I also don’t know if I can keep using the phone when I’m abroad? can i keep the contract + ...

Cancelling Insurance

Hello. I have tried a few times to cancel the insurance attached to one of my phones calling 150. After going through the various menus I then just get silence at the end of the phone. Is there anyway to cancel the insurance part online?? I would ta...