Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

limit of minutes per phone conversation

What is the limit in minutes of a contract phone conversation

Dreadful customer service

Shocking lack of response from EE. Mis-sold contract, promised callback (more than once) that never comes, meanwhile still being overcharged. This is actually theft. Contact would be appreciated from someone who is actually prepared to help.

Unable to Upgrade a number that is eligible for an upgrade via APP AND Website.

I have one account with three numbers - my sons (the first one on EE), my daughters (the second one on EE), mine (the third one on EE). My daughters is eligible for an upgrade and she is in dire need of a new handset. The App and the Website both ind...

Add an Apple payment method

Hello, I want to put my phone number as a payment method in the App Store and iTunes, but I get the following error, what is the problem?

Resolved! What if I can't cancel my contract?

I have less than 30 days left on my contract and I haven't received any email telling me how to terminate my contract. Every call is busy, need to wait for a long time, but I need to charge high roaming fees abroad. I hope I can solve it online, but ...

Resolved! Do I need to cancel my old Direct Debit when I upgrade?

CHANGE OF ADDRESS

Hi How can I change my address via webiste. Many thanks

Resolved! Student Contracts and Trade-In Options for Moto G54 5G and Nokia C30

Hi everyone,I’m looking to upgrade my phone and wanted to ask if anyone knows about student contract deals for the Moto G54 5G or Nokia C30. Also, are there any trade-in options available for these models? Any recommendations or experiences with thes...

EE bill

Brand new to EE -Literally signed a contract 2 days ago my old number only just got pulled over to EE. My device monthly cost should be £44.50 and my plan should be £16. Why in heavens name do I have the cost of a tech add on of £51 on my bill when I...

Resolved! Ending contract and carrying the number to a new PAYGo

Hello! I am leaving the UK for a year and I would like to end the contract for my mobile line, but carry the mobile number to a new PAYGo. I am already abroad and I have brought with me the PAYGo SIM (the contract is an e-SIM). Could you help me figu...