Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Universal Credit

Hello, I claim Universal Credit and my phone bill has skyrocketed when the price changed it barely covers it takes £217 out of my £248 allowance and i do have discounts applied to my account but they do not make things better is there a way to lower ...

Bill Increase

Hey guys,So like most people I’ve just been hit with the CPI increase, something doesn’t quite sit right with me having £16 a month extra to pay, and for what? What am I getting for this money? That’s almost £200 a year extra!!The most annoying thing...

What is going on????????

esim . pay monthly

i am in the usa . got an iphone 14 pro with esim but as my plan with EE is as you go i cant have the esim. and i am unable to upgrade online and get an esim before i land in the UK. is there a way for me to get an esim at the airport once i land back...

Resolved! Bill

Where is my bill I can’t find it

Resolved! Fraud

My namme is xxx xxxxxxxxx. I was shocked when i decided to upgrade my phone its saying i am suspended my bill account closed but i have no idea what your system says. Please check everything and make it right for me. I called you and stayed on the li...

Change of postal address

Hello,my postal address is incorrect and have tried to change it online twice. I received a security number and then enter the correct address, only to be taken back to the initial page. I have waited one day and did it again, but same result. My pos...

invoice

they stole my cell phone and it took them 2 weeks to block my chip... and exactly on the day of my theft on 03/22/2023 my card bill was 39.31 which would be the monthly amount I pay... today 03/ 05/2023 I contacted them again to verify the change of ...

Payment Failure

Just made a payment for my bill and the app crashed but still took the payment from my account. Its done this 3 times!!

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