Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sim only upgrade to phone plan

I've been on a sim only plan for 3 years. I want to upgrade to a phone plan, pre-ordering the s24+. However, when I press upgrade (despite the text saying upgrade your plan or device) it only offers new plans... how do I actually switch to a new phon...

Resolved! Upgrade price difference

Hi i am trying to do an upgrade to s24+ and when I select phone and plan it's saying unlimited data is £30 per month (says used to be £38) But when I get to checkout, it's saying the data plan is £38Any ideas Thanks

Can EE Cancel my contracts without my consent and what happens next

I not sure this is happening but I think it is. I have 3 contracts with EE and 2 add to plans. Unfortunate signal is awful and for the last 5 months EE have been refunding my Plans (not add to plans). However my Bill has not been produced and I was...

EE Non-response

Previous years we have paid £10 a month extra to be able to use mobile phone in Cyprus. 29 December 2023 phoned to receive same service. "No problem. You will receive confirmation by text". Nothing came. So phoned again 12 January. "I can see our re...

Account opened without my knowledge

I ordered 2 sim cards to port mine and my partners number over to EE. I was sent 3, with no notice of which sim was to port which number so I put 1 SIM card into each of our phones and the one had no signal so I thought it was a sim sent in error so ...

Upgrade from essentials to all rounder

Can someone point me in the right direction please I'm looking at upgrading from essentials to all rounder tariff but there's nothing anywhere that helps, Plus also looking at changing over to EE from BT for my broadband but customer service agents w...

Re: Change my payment date

Hi Leanne can I change my payment to 29th for this month

Resolved! Payment Plan

I’ve entered a payment plan with “the zinc group” to pay off a debt from my contract (i cancelled it due to an ongoing dispute).. but it’s still showing as a negative on my credit report, not that it’s an arrangement like it has for other things. do...

What happening to EE

Customer same account 20 years in total from T-Mobile to EE, like most families I have lots of contract’s including broadband. Wife phone stopped working at 18 months of the 24 month contract. Not a mark on it like new and when contacting Ee technica...

Cannot Retrieve Invoices

I am trying to retrieve my Invoices, is the Billing System working ?