Contracts & Billing

Contract and device termination

Hi, does anyone know if I can cancel my contract and go to another provider but keep my device plan with EE?thanks!Claire 

Contacting EE is impossible.

sat on hold to EE for god knows how long trying to get a hold of someone from customer support to enquire about the phone contract and bill ive been put onto. As it has changed dramatically from what i was told on the messager service would be a fixe...

What is a tethered Device for the purposes of EE Contract Terms?

In the EE Pay Monthly Plan Terms and Price Guide: Available from 10 April 2024 it says:Unlimited Data Plans50GB fair usage policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this...

mobile upgrade to sim only

My account was sent to moorcroft now they don’t have it and claim EE have it

I don’t know who to contact as moorcroft no longer have the account and claim that you have taken it back even though I had a payment plan and a direct debit set up so I want to speak to somebody regarding it to sort a payment plan to avoid legal act...

Contract cancellation

HiI have been made an extra sim card contract by the EE store and have been charged the unknown sim card every month,I asked the EE store staff, and they said when they submitted the cancellation, it was rejected.It has been changed me 5 months.

New phone contract

Hello bascially I’m a new member on EE. I placed an order on the 22nd September and it’s all accepted. I bought the IPhone 16 Pro Max which is a 4 week delay. What I’m wondering is that will my contract start when I receive the device as it says I ha...