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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15016 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25305 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51523 Views
  • 55 replies
  • 13 Helpful

Should i upgrade after March 31st?

I have a pay monthly contract which ends on 29th March 2024, i am looking to upgrade but i am not sure if i should wait until after the annual price increases or if i can upgrade now and not be affected.If i upgrade now, will my new plan increase aft...

a73nub by • Visitor
  • 701 Views
  • 2 replies
  • 0 Helpful

I need to see my bill

Does anyone who works for ee see these and is able to answer when we’ll be able to see our monthly bill… customer service are useless and if I don’t amend my outgoings with my bank they will not hold back the money to pay the bill which is due in a f...

Rixiee by • Explorer
  • 345 Views
  • 2 replies
  • 0 Helpful

Suspending my account

I have had a UK sum in my iPhone for 12 months and have now returned to Australia for at least 6 months and want to suspend my account .. how do I do this?

Direct Debit

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian. [Mod edit: Please do not share personal details such as your full name, as your posts are visible...

Contact EE customer service from Australia

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do, but I can only find a phone number for them, is there an email...

Resolved! broadband/mobile bundle

I have EE home broadband and EE sim-only mobile as 2 separate plans within my account that are billed separately. Is there an option to combine them into one plan with one bill and save money?

Resolved! Regarding the mobile bill

HI EE, I took a contract from EE for a device. My contact is ************. I was told that i have a 100 minutes of international calls when i took the contract. I  a international student so i called my home country thinking that i have the 100 minut...

orupalli by • Visitor
  • 335 Views
  • 1 replies
  • 0 Helpful

Resolved! 14.4% price increase can I cancel my contract?

According to the citizens advice they say the following“Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. ...

Mc992 by • Investigator
  • 19842 Views
  • 67 replies
  • 31 Helpful

Extra charges

Hiive had a high amount of extra charges this month but it only says the price of the charge on the bill and not what it was for?how can i find out what the extra charges were for?and the hopefully stop them

Keren79 by • Contributor
  • 382 Views
  • 6 replies
  • 0 Helpful
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