Chat transcripts/ Call logs

JohnBaker · ‎01-02-2025

How long do EE keep chat transcripts from online chat help? Are you able to obtain them? The chat was September 24.

Also phone calls, how long do EE keep recordings? Can I obtain them? Again Sep 24.

I'm willing to pay any admin fee.

[Mod edit - account details removed, please don't share these in public]

Northerner · ‎01-02-2025

Hi @JohnBaker

You'll likely need to make a DSAR request. Read here:

https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-02-2025

Hi @JohnBaker

You'll likely need to make a DSAR request. Read here:

https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎01-02-2025

Recordings are only made for training purposes not for you evidence.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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