Another item in my account that i dont recognise.

smartdeborah44 · ‎01-02-2025

I have been unable to access my itemised bill,I deleted the app and installed again and started from scratch which now let's me see my usage,I also had something about my new order which I HAVE NOT MADE ANY ORDER,I can now see another device on my account it has a no but I don't know what it is the number is 86598104000.

Please can any one help me

Northerner · ‎01-02-2025

Hi @smartdeborah44

Best call EE CS on 150 and discuss this issue direct becase there is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-02-2025

Hi @smartdeborah44

Best call EE CS on 150 and discuss this issue direct becase there is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.