Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mobile suspended

Can someone help me please

Resolved! Account with absurd value

Good afternoon! My account after paying the amount for the cell phone I purchased, the bill continues to be charged a very high amount

Re: Why only flex pay

What actually is flex pay?

Resolved! Family Sims

Hi, I currently have 2 SIM cards on my account. My own and my sons. His was at a discounted rate. My wife and daughter both have their own EE accounts, both are more or less at contract end. Does anyone know if I can transfer their numbers to my acco...

Billing

Hi, my contract is £67.50 a month but it's saying my next bill will be £108, why is this? I haven't used any extras etc.Thanks

Resolved! upgrade

I want to buy a new phone

HI, can any body help me, where can I find my latest bill?

We have been moving to Three for almost two months now, we would need the last (termination) bill from you to send Three to settle this bill. Please help me, I can't find anywhere on your site where I can see the last invoice (bill).Thank you. I am w...

Change of ownership within a business from one Director to the other Director

My husband and I have our own business. Unfortunately, when the EE contract was set up it was set up in his name. Every time a new device is added to the contract we have gone through the same 'hoop jumping' of requiring my husband's presence to veri...

Can't get through to anyone to customer service

I have been waiting for over 30 minutes to speak to a customer service representative. Is this normal? My contract ends at the end of this month and I want to cancel my contract since I am accidently paying for 2

£6.47 charges

Hi,I've been out of contract with EE since June but I'm still getting charged a monthly fee if 6.47. What the f is that all about?