Can’t get on to bills

[Jadrmorgan2409]

Hi 

I’ve tried logging on to my account can’t access it saying that info ain’t matching but it is I’ve even tried going through the email I received and it’s not working. I’ve put my account number in and saying the same thing that I need to check details. 
I need to just change my direct debit payment date 

[Spitfire400]

Hello,

I was stuck in a similar situation for the first 2 weeks after joining EE for broadband. What worked for me, and was from the advice of a lovely agent on the phone, was where it shows two images, one being for broadband, the other for add another service (or link another), choose that second right hand option. As counter-intuitive as it sounds, it actually works and allows you to link the new account number to manage your account online. Try and see if it works, post back if you need any further help with it.

I'm just a customer like you, but willing to try help.

[XRaySpeX]

Is this for mobile or BB? An a/c no. is only needed for BB.