Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Payment

Hi can you please confirm that my monthly payment has come out as I reached an email saying it hadn’t a few days ago but it wasn’t due to be paid till about the 6th July, I think it was a scam email, can you check this please

Resolved! Unknown number on bill

I wish to query a number on our bill. The number xxxxxxxxxxx is not recognised by my wife or myself [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Leaving EE

Is this a stupid oversight or yet more **bleep**e customer service from EE?? Go to your online account to cancel Mobile Broadband as guided by EE. There is no option to cancel other than text 150.....uhhh its mobile broadband not phone how do you t...

Charges

I have been charged twice for the unlimited data add on I purchased at time of purchase it said it was half price but I’ve been charged full price

Resolved! Contract ending

Hi I’m just wondering when mine and my daughters contract is up please ? Thanks

Resolved! Bills

How do I pay my bills

Resolved! How do I pay my

Resolved! Bill

I need the bill for March, April and May

How much is my phones

Re: Bill

In my case, I had a serious health problem with my son who used aLenovo tablet with a contract in my name that was later stolen, forwhich I informed EE but since I did not have insurance, I paid thecontract in full, only since March I have invoices o...