Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment

Hi I make payment and my card is not working still

Canceling my ee

I’ve got an ee iPhone on a plan that I have been trying to cancel for 3 months but want to retain my number for six months whilst my company is going through receivership. Nobody calls me. I’m in Australia and won’t be returning. I do need to keep my...

pricing

looking at 4 plans for upgrade 3 plans say essential plan 6 months half price one says essential plan half price does that also go up after 6 months

Contract

My contract is coming to an end in a couple of days but I want to stay on this contract no upgrades but I don't see anywhere that I can do that, and I'm just a bit confused by the whole thing

Can't use 30% student beans dicsount and can't remove multiline discount

Hi, For two weeks, I have been trying to apply for a discount from Student Beans, which is worth 30 %, and complete my purchase. The deal I was looking for was unlimited data, which cost 36 GBP originally and should be around 25 after the discount. T...

purchase history

hello please can i find out if i can get a copy of my purchase history thank

How do i add my staff discount code

I took out an extra device last month in store and was advised to add my staff discount code later, I am trying to do this online but can't see where i can add this. Can anyone help?

Resolved! Bill

How do I find out how much my bill is

Resolved! Spend limit reached

It says spend limit reached when i try to use my phonebill. I have paid my phonebill and my data has reset this month.

Resolved! I want to make a payment

How can i make payment i cant even use the txt option