As @bristolian mentioned, certain numbers for business and services, such as 08, 118 etc, incur a premium cost. When calling these numbers you’ll be charged an access charge and a service charge.
The access charge is the amount charged by EE and the service charge is charged by the organisation you’re calling. The amount of the service charge is set by them, and should be stated anywhere the number is advertised.
The access charge and service charge will appear separately in the itemised section of your bill but may not be listed next to each other.
Can you post a screenshot of what you mean? Remove any personal or identifiable details.
The only scenario where one individual call should be itemised twice, is where you've called an 084 or 087 number - these incur service charges & connection charges, thus both may be listed.
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As @bristolian mentioned, certain numbers for business and services, such as 08, 118 etc, incur a premium cost. When calling these numbers you’ll be charged an access charge and a service charge.
The access charge is the amount charged by EE and the service charge is charged by the organisation you’re calling. The amount of the service charge is set by them, and should be stated anywhere the number is advertised.
The access charge and service charge will appear separately in the itemised section of your bill but may not be listed next to each other.
