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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8066 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18188 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35155 Views
  • 49 replies
  • 11 Helpful

2.29 per day roaming charge

Why am I suddenly being charged this £2.29 daily rate?I had a roaming pass last summer while I was in the USA and have confirmation that this was removed from my account. I have no need for roaming until I go on holiday again. How do I get this remov...

Resolved! Account

Why is my account in credit. ?and it says my bill has been payed

High bill

My bill seems very high this month and I cannot work out why 

Ct41 by • Visitor
  • 463 Views
  • 7 replies
  • 2 Helpful

Pay monthly sim upgrade abroad

I am due to go to the states for 5 weeks. My sim is due for upgrade/renewal whilst I am there. Can this be done whilst I am out of the UK. I am trying to avoid early upgrade fees if possible.  

AMCF-JDFJ by • Investigator
  • 279 Views
  • 6 replies
  • 4 Helpful

Payment

Hi can you please confirm that my monthly payment has come out as I reached an email saying it hadn’t a few days ago but it wasn’t due to be paid till about the 6th July, I think it was a scam email, can you check this please

Resolved! Unknown number on bill

I wish to query a number on our bill. The number xxxxxxxxxxx is not recognised by my wife or myself [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Leaving EE

Is this a stupid oversight or yet more **bleep**e customer service from EE??  Go to your online account to cancel Mobile Broadband as guided by EE.  There is no option to cancel other than text 150.....uhhh its mobile broadband not phone how do you t...

MJWallis by • Investigator
  • 397 Views
  • 2 replies
  • 6 Helpful

Charges

I have been charged twice for the unlimited data add on I purchased at time of purchase it said it was half price but I’ve been charged full price 

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