Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Sim only upgrade to handset

Hi I've seen online you can get a 12/24 month Sim only plan and upgrade after x amount of months to a handset plan. Does this apply to all sim only plans? Thanks

Sim

Does anyone know this? i have got an EE Sim Unlimited Data and i had it since 27th march and it said there i’ll pay £16 for it right 6 months half price and now i’ve got an bill after 3 days and the bill says £65.99? and bare in mind it’s only a SI...

Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

My regular monthly bill is £200. This month, it went up to £244.00. Given that the January CPI rate was 4% plus, EE add on an additional 3.9%, calculating the two together and my bill should be £216.00. Where they get the extra £28 from is a mystery....

Credit

Please help…I bought a sim on 25th March with 25GB data and it hasn’t worked and says it’s all been used. I’ve not been able to make one call or a text or use any 4g. thankyou.

Watch upgrade - problem

Question. How to log in to EE chat? The option is so hidden you can't find it. Maybe a link? After buying a new watch, EE forgot to charge me for the previous watch and I overpay for its subscription. thanks for the help.

Account credit

until a couple days ago it said that I had 125£ as credit in my account, now that my new bill for 123£ has come it doesn’t show anymore but it says I need to pay the bill? If I had credit will it pay with that credit? How can I check if I have credit...

Transferred from BT mobile to EE mobile

My mobile was transferred last year from BT to EE and to my surprise I appear to be on a 24 month Contract until Sept. 25.Can anyone tell me where I can see a copy of my EE Contract online?(I don't remember signing a Contract!?)

Resolved! Cancel contract

where do I see my itemised bill all I get is this forum every time I search fir

Resolved! Confirmation of discounts on Airtime plan

Hi . I have just upgraded and discussed over the phone the monthly amounts including trade in discount and 6 month half price airtime plan, but online it's only showing the original price for the tariff which is more than double. Where can I find con...