EE back office is a joke

[Archieworld]

Why is it impossible to get any sort of information on this EE back office?! 
who are they? Why does my case have to go them? Why don’t I even have the slightest timeframe on how long I have to wait? I can’t even get a straight answer for their working hours?

I have no phone and no idea when I will get a new one. Just making a terrible situation worse 

why do we even pay for insurance ?!

[Northerner]

Hi @Archieworld 

Your post is not very specific.

If this is an insurance claim issue then per your insurance policy terms and conditions I suggest you follow the complaints process.

Thanks 

[Archieworld]

I think it’s pretty specific… I lost my phone which was insured and instead of getting a new one sent, I’m dealing with all this 

[Davey1988]

Good luck, they are useless, they sent me a phone via parcelforce last thursday, seems parcelforce have lost it, their enquiry email, they never respond to, no way of contacting the online order people