EE back office is a joke

[Archieworld]

Why is it impossible to get any sort of information on this EE back office?! 
who are they? Why does my case have to go them? Why don’t I even have the slightest timeframe on how long I have to wait? I can’t even get a straight answer for their working hours?

I have no phone and no idea when I will get a new one. Just making a terrible situation worse 

why do we even pay for insurance ?!

[Northerner · Accepted solution]

Hi @Archieworld 

Your post is not very specific.

If this is an insurance claim issue then per your insurance policy terms and conditions I suggest you follow the complaints process.

Thanks 

[Archieworld]

I think it’s pretty specific… I lost my phone which was insured and instead of getting a new one sent, I’m dealing with all this 

[Archieworld]

Not a solution 

[Linzi_H]

Hi @Archieworld 

The best thing to do is speak to our team directly in regards to your insurance claim. We don't have account access within the Community to see the details of your query or what's happening exactly with your claim. I know you'll want this resolved as quickly as possible, and this is the best next step if you've been given no timescales either.

If you're not satisfied with your experience, you can ask our Guides to open a complaint for you. 
If you'd rather do this online, you're welcome to use the complaints webform and our team will get back to you in around 7 days. Calling us back will be the quicker option at present. 

I hope this helps,
Linzi