Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60478 Views
  • 69 replies
  • 14 Helpful

Resolved! SIM only

I’m changing to a SIM only contract, do I get a new SIM card or will it automatically change over? 

Leaving EE

I am also leaving EE because of these ridiculous wait times. Bills increase year upon year and yet the customer service is non existent! 

Billing Statement Issue

Hi Guys,Its now 2 months since  I have been able to view our business billing statements, when clicking the 'Billing & Payments' it looks like its taking me to the correct page then it just turns out to be a black EE screen.I have tried numerous diff...

I have the same problem today. I did a balance check and I have no additional charges on my account. I even tried increasing the spend cap by £10 and retried to send a text, but still get the spend cap error message. 

DeeLou1 by Visitor
  • 382 Views
  • 1 replies
  • 1 Helpful

Roaming / billing

Hi, I went on holiday at the end of July and turned on my roam abroad pass for the month as it work our cheaper than doing it daily. I hadn't realised it was still on nearly 3 months later. Can I be refunded for the two months I've not been using it?...