Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13868 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24566 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49020 Views
  • 55 replies
  • 13 Helpful

Hybrid Box

Hi, I have been charged an extra £7 a month for my Hybrid Box, if I return it will my account reflect this and change my monthly bill to £47.99, which is what I was told it would be.Thank you in advance. 

Dobbie59 by Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful

Flex plan - airtime contract ends

My device contract ends 2025, however my airtime contract ends this month. I have been told I need to keep paying the same amount for my airtime contract for another year until the device runs out. Really not happy with this, please someone explain w...

Cancelling my contract

I’ve looked everywhere for end of date contract, can’t find anything since the app has changed. Can anyone advise me please instead of waiting in phone queue thankyou in advance 

NP35 by Explorer
  • 335 Views
  • 3 replies
  • 1 Helpful

Bill

Hi I’ve paid my bill but it’s still saying I haven’t paid what can I do the money has come out of my bank 

Chantw92 by Explorer
  • 320 Views
  • 4 replies
  • 1 Helpful

Packs

I tried to pay for my monthly pack via phone and it took the money for it but I never received the pack just credit, so I had to pay again via the app could I get refunded the credit? They were both payed via card.