Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Not using upgrade anytime

I'm within my last 100 days of my contract, the EE website says on a normal annual upgrade I should be able to upgrade now for free so long as I'm getting a package for the same price or more.However, on trying to upgrade online/on the app it will on...

I am abroad how can I pay the bill

Spend cap

I’ve had a message tosay I’ve reached my spend cap but I haven’t what can I do

Out of contract: what options aside from just leaving EE?

I'm out of contract with EE (4 SIMS, pay monthly, direct debit). My current package is not competitive with offers from Three and O2.The online store and the app have no concept of making offers to existing customers without contracts. This happens t...

Resolved! how do i get to see my account details and bills

Cancel a contract

Hi I’d like to cancel a contract please. I don’t want the tablet contract on my account anymore.

Family plan sim

I have EE full fibre and myself and wife have EE sims...I have just been told that I am not eligible to add a family sim plan for my Children.Surely it would make sense to have all my bills in one place, I'm offering EE more custom, and now I will be...

Resolved! I sent my router back and EE are still charging me £85

I promptly returned my router as soon as I received the prepaid bag. Regrettably, I used a Royal Mail parcel drop and didn't obtain proof of postage. As I no longer have an active subscription with EE, there's no reason for me to retain the router. C...

No service , how to get out of these contracts

I have EE sim and broadband. I am paying £150 for both monthly . The service is absolutely rubbish. Phone network doesnt work most of the time and same issue with broadband. I have complained many times and nothing gets done to resolve these issues ....

Lost phone claimed

I made claim 3 weeks ago and every 3-4 days I call to EE [150]insurance for what about my claim they just told me under review and you just keep an eye on your email. Why they taking longer ? And how do I manage without phone? And where can I get sat...