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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59466 Views
  • 69 replies
  • 14 Helpful

Cancelled contract

I have cancelled a contract that’s under my name unrecognised but I have to pay the phone I don’t even have.

Nathou by • Investigator
  • 501 Views
  • 5 replies
  • 2 Helpful

pay

Do you know I have to pay every 2 weeks now [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Resolved! Paying off contracts

Hi, I have 2 contracts, 1 is for my phone, which also has an additional accessory of ear buds attached to it, the other contract is for my watch. I am looking to do the following:pay off the phone contract and upgrade to sim only.pay off the watch co...

Hels12 by • Explorer
  • 537 Views
  • 1 replies
  • 1 Helpful

Resolved! Cancel one of the multi line plan

Hello I have a multi line plan (2 sim with Phone) which expires on 2026. I wanted to cancel the second line as I am not using the sim. Is it possible to cancel this line

Shawleen by • Visitor
  • 549 Views
  • 1 replies
  • 3 Helpful

Resolved! Dorel B

Hello, I would like you to close my number because I am not using it at the moment, I am not in the UK. My contract expires in May 2024 [mod edit: please do not post personal information on the public board. Thanks!]

Dorel86 by • Explorer
  • 661 Views
  • 5 replies
  • 2 Helpful

Resolved! Can I have my new sim’s plan switched to my old sim?

So I’ve recently got a new iPhone, and got an unlimited plan on the new sim that came with it. Me and my wife’s current numbers are on a plan on her account which we get billed for monthly, but I’d like to have the unlimited plan from my new sim swap...

SKB23 by • Visitor
  • 784 Views
  • 2 replies
  • 1 Helpful
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