Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62661 Views
  • 69 replies
  • 14 Helpful

Resolved! "upgrade" to sim only. What aremy options?

I am out of contract. I can upgrade. I'm not fussed on a new device at the moment. I've been a customer for 9+ years. I am aware I can go sim only and then upgrade to any device at any point. What I want to know is can I go sine only and then change ...

gazza1988 by Investigator
  • 621 Views
  • 2 replies
  • 0 Helpful

Resolved! Can i combine mobile and broadband into 1 bill

Hi all Recently moved to EE - currently have one Pay monthly mobile and then broadband / home phone.  More mobiles will follow in time I get 2 separate bills - does anyone know if i can combine them into one bill? Thanks in advance

Nick_2811 by Investigator
  • 723 Views
  • 1 replies
  • 1 Helpful

Phone contract

How do i find out how much is left to pay off for my phone and what happens when my phone contract runs out. My phone contract is due to run out in December however my headphones do not run out until February but i am not planning on staying with EE ...

Hi Dennis, Im having the same issue. Did you end up getting your number back? Regards, 

Haj4 by Visitor
  • 316 Views
  • 0 replies
  • 0 Helpful

Billing confusion

So I have been with ee for quite a while now, went and done a early upgrade and paid the £253 fee today, recieved email confirmation all dandy. But then noticed it said it was knocked of my next billThis left me confused so I went hunting through my ...