Itemised Billing Charge

[darkpoet1]

They are thives. I called and chat with them on the app to remove itemise billing three times...three times thye told me it was gone and continue to charge. Now I can't call them because my iphone is decide to die for some reason and there is no way to live chat them.

[bristolian]

You can contact EE CS on 0800 0798586 from any working phone, it doesn't need to be your mobile.

[TommyGarland]

I need to know how to get rid of itemised billing off my bill as I've asked numerous times but they just keep charging it!!

[Leanne_T]

Hi @TommyGarland 

I am sorry to hear this has not been cancelled for you. 

To remove itemised billing from your account, please call us on 150 and the team will get this sorted for you. 

Leanne 🙂

[InTheUK]

Unfortunately, this sounds a really simple solution, but sadly it is never removed - every month the removal is promised, and a blame game ensues 'previous call handler didn't do it' you are put on hold while this call handler speaks with their 'manager' They come back, tell you all okay then you start Groundhog Day once again!
Terrific way for EE to get £30 a year for free by stealing it from their customers ( those that notice of course) remember there are others who are totally oblivious that they are paying! 

[InTheUK]

You will NEVER get rid of it, EE will continue to tell you that it is being dealt with but they never will because it is a way of EE getting £30 per year from you.

[InTheUK]

It is easy to contact EE but they do NOT remove this itemised billing - because it is a ay of getting £30 per year from unsuspecting customers. If EE wanted to play fair they should allow their customers to remove it from their on line accounts. Ever thought why there isn't that facility ?? You can do anything and everything else on line but this - the £30 bonus from their customers to EE! 

[InTheUK]

Unfortunately, this sounds a really simple solution, but sadly it is never removed - every month the removal is promised, and a blame game ensues 'previous call handler didn't do it' you are put on hold while this call handler speaks with their 'manager' They come back, tell you all okay then you start Groundhog Day once again!
Terrific way for EE to get £30 a year for free by stealing it from their customers ( those that notice of course) remember there are others who are totally oblivious that they are paying! 

[InTheUK]

It is easy to contact EE but they do NOT remove this itemised billing - because it is a ay of getting £30 per year from unsuspecting customers. If EE wanted to play fair they should allow their customers to remove it from their on line accounts. Ever thought why there isn't that facility ?? You can do anything and everything else on line but this - the £30 bonus from their customers to EE! 

[Leanne_T]

Hi there @InTheUK 

I am very sorry to hear the itemised billing has not been removed, have you called us and spoke to our mobile guides to get this removed? 

Leanne.