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Lost my number

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premsai
Investigator
Investigator

‎27-02-2025 08:50 AM

I deactivated my account mid December. I called back ee today to reactivate my number as I need it to receive sms for banking and email. Unfortunately they said they can’t recover my number. I thought there was a 3 month limit. I feel completely lost on how to proceed with my banking/email authentication now. Can anyone advise? 

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XRaySpeX
EE Community Star
EE Community Star

‎27-02-2025 08:58 AM - edited ‎27-02-2025 09:08 AM

@premsai : As you cancelled your contract 2 months ago you relinquished your no. then & it is no longer yours to get back. as confirmed to you by CS.

All you can do now is to change your contact details on these sites you are registered with, which you should've done before you cancelled a number that links you to a no. of important sites.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎27-02-2025 08:58 AM - edited ‎27-02-2025 09:08 AM

@premsai : As you cancelled your contract 2 months ago you relinquished your no. then & it is no longer yours to get back. as confirmed to you by CS.

All you can do now is to change your contact details on these sites you are registered with, which you should've done before you cancelled a number that links you to a no. of important sites.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP