Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Two contracts with EE

I have had two contracts for years, one for me and my daughter. I can only see mine on my online EE account. My daughter went into an EE shop at the beginning of December set up a new contract in her name. She was told her old contract would be cance...

Resolved! Reduce total monthly cost

Please can I reduce my total amount to £15 a month as no longer use this sim

Resolved! Current terms on selling your phone mid-contract with FlexPay

I remember previously you only own the device after 6 months to be able to sell the phone, but looking at the documents that are on my account I'm not seeing the 6 months mentioned at all. Have the terms changed since they introduced Flex Pay monthly...

Resolved! Airtime Plan almost finished what now?

My phone contract is 36 month, which will expire February 2026. But the airplan plan is 24 month and will expire next month.however I do not want to take out another airtime plan for the remaining 1 year, I will still be paying the device contract bu...