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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8075 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18197 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35194 Views
  • 49 replies
  • 11 Helpful

Upgrade interim period

What happens to my existing phone and contract once i order an upgrade online? I am currently abroad and won't be able to collect my new phone for 5 days - will my existing contract and phone continue to work as usual until I collect my new phone? or...

Resolved! Ooops

I have accidentally cancelled a contract on the app. Can I undo my mistake via the EE app.

ClareG2 by • Visitor
  • 271 Views
  • 1 replies
  • 1 Helpful

Resolved! 24 months contract

i have ee sim but i want to apply 24 months contract, end i don't want to change my number ,i don't know what can i do?

ako21 by • Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

Resolved! Bill Cost

My monthly bill has gone up and I don’t know why. Could anyone help with this?

Emily962 by • Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful

Missed payment report incorrect

I have a missed payment for June for EE noted on my credit report from EE, which is incorrect and my bill was paid on 4/6/23 and shows on my EE account as paid also. How do I get this removed from my credit report as it has caused me to lose 94 point...

I don’t want to upgrade

Hi, My contract ends in July and I don’t want to upgrade. I want to end the contract with EE. Do I need to do anything or will the contract just end? thanks 

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