Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I payd 35% off my bill and still you want charge full amount?

Resolved! Cut off mid call

In the middle of a call re no access to my account after re-contracting from BT I was cut off whilst being transferred to technical support (for the umpteenth time, over 15 hours on the phone in the week that my service has been active!) I can now no...

Smart watch

Hi, how do I cancel a smart watch at end of contract?

About my EET

Freeserve Users

This is really just idle curiosity rather than anything else.I have been with 'EE' for my whole online time, starting from Freeserve dial-up, through the various Oranges, Wanadoos, T-Mobiles, etc., and so my username still has 'freeserve' in it. I d...

Trying to see my bill ??

Resolved! unable to see upgrade options online via app or website

I want to see what what my Upgrade options are online, but all I get is a technical error and unable to show upgrade options or just a blank screen.I have tried updating the app, logged in on multiple devices, cleared cache and text UP to 150 I can ...

Resolved! Upgrading and credit checks

HiIm due to upgrade at the end of Dec. I was hoping to upgrade early and pay the upfront fee. Just wondered if EE complete an external credit check when existing customers upgrade to one of the new plans? Im currently applying for mortgages and I don...

Upgrade and insurqnce claim

I lost my iphone 15 prom max today and claimed insurance. They probably will deliver by tomorrow. But i just get to know that insurance claimed phones are used phones so can i request upgrade rather? With 16 pro max?

Transfer of Ownership

I am wondering if anyone can advise me on Transferring ownership from a personal contract to a business contract. A member of our senior leader team would like us (the business) to take over her personal contract. The issue we have is that my busines...