Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+cha

Hi Chris, why have i incurred a charge for returning my old phone? I have proof of tracked returns! I am very unhappy with this

Billing date

Changed my bill date last month and getting messages about late payment this month, 10 days before new date agreed

I need the on-line payment

I can't find the online payment I'm on holiday need to pay my bill

Ported number - final bill

Hello all. I used a pac code and moved to o2 last week. Today, my usual monthly payment came out, I expected a final bill of double thay. My EE account is dead online and in the ee app. I cant see any billing info, or when the final bill needs to be ...

Resolved! Pay my bill

I'm trying to pay my bill online as it didn't go through on the payment date due to my account being frozen due to fraudulent activity. It says its overdue but it won't let me pay the outstanding balance. Can any one help please

Two payments coming out

Hello so I’ve had two payments come out of my monthly direct debit so I paid early on in the month of June and £80 fee so remainder was 2.68 but it took out the full direct debit and not what was remaining

Bill to high

Hi I’ve been charged far too much for my daughter ms phone this month can you look please?

Re: Access to call records

Which section of the police do I call to retrieve records of incoming calls from a few years back. Do they also have an email or telephone number?Thank you

Hi

Hi I have already paid my phone bill

Resolved! How do I cancel my contract from abroad?

I have been trying to contact 150 and +447953966150 from both my EE sim and non-EE sim, but I can't reach customer service. The phone doesn't ring either. I want to cancel my contract without moving to another sim provider, but I don't know how to do...