Why this percentage increase?

I33i3i3i · ‎08-04-2025

The £4 increase seemed like a lot percentage wise so I enquired via the chat

And that was agreed with and my bill was quoted as a less increase.

But, my bill has still increased from £23 to £27 despite what I was told.

XRaySpeX · ‎08-04-2025

@I33i3i3i : I would presume that you took out your contract after 10/04/24. Those contracts are no longer subject to a CPI+3.9% annual increase but to a flat fee pm.

The £4 pm increase for a handset plan is a contractual price change that occurs from 31st March each year - see Annual Price Changes on EE (2025)

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

I33i3i3i · ‎08-04-2025

OP:

£23 to £27 + .25 additional charges

XRaySpeX · ‎08-04-2025

@I33i3i3i : I would presume that you took out your contract after 10/04/24. Those contracts are no longer subject to a CPI+3.9% annual increase but to a flat fee pm.

The £4 pm increase for a handset plan is a contractual price change that occurs from 31st March each year - see Annual Price Changes on EE (2025)

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I33i3i3i · ‎08-04-2025

Obviously the EE chat service found that as ridiculous as I did.

If you read the screenshots, they did say it would only increase by the smaller amount.

garybs29 · ‎08-04-2025

When did you start the new contract? If it wss after the date it'll be a £4 increase & the info from the chat will have been incorrect