Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade and insurqnce claim

I lost my iphone 15 prom max today and claimed insurance. They probably will deliver by tomorrow. But i just get to know that insurance claimed phones are used phones so can i request upgrade rather? With 16 pro max?

Transfer of Ownership

I am wondering if anyone can advise me on Transferring ownership from a personal contract to a business contract. A member of our senior leader team would like us (the business) to take over her personal contract. The issue we have is that my busines...

Resolved! The 24-month contract ends

Hi. My 24-month contract is about to expire. I no longer want to continue with the contract. What should I do, so that the month of the plan is not renewed the next day? Or let's assume that the contract expires on 11/10/2024, and if I want to switch...

Payed early upgrade now EE can’t find payment

Has anyone had this I payed 2 early upgrades fees of over £550 so I could put my all my lines (3) to sim only. After completing this and making payment my bill was produced the following day with the early upgrade fee added onto my bill! Making my bi...

Urgent Help Needed: Phone Line Transfer Issue and Device Replacement Delays

Hi everyone,I'm reaching out for urgent assistance. Recently, I placed an order for a new device and arranged to carry over my existing phone number using the S Tac service. Everything seemed set up properly, and I was informed that a new device woul...

On this recharges

I would like to talk to someone my contract and on October this month I misplaced my card. I froze my account and I just find that that I am paying £49 for I would like to know why.

Extra charges

Hi

Stac code didn’t work

I keep getting letters about my account being suspended but I contacted EE for a STAC code nearly 3 months ago and twice had to call back cos it didn’t work so I just cancelled my direct debit and now they’re chasing me for money what’s the best thin...

Since i moved over from BT for Ee i have been trying to find my billing account

Ee Bill

Hi, I currently stay abroad and I have to make payment by the end of today, but I can’t make a phone call to ee so i can pay my bill without losing my service. So i need someone to help me with that.