Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Please can you tell me why my bill is £72.63 when I signed a contract for £50 a month

Payment not showing

Hi, I made a payment via google pay on the 2nd of april and it is not showing on my account and says its overdue. Can I get some feedback regarding this?

Resolved! Re: I want to change my bill date to the 27th of each month

i would like to change my billing date to the 27th of each month

Resolved! I want to change direct debit info

Resolved! How to change payment method?

How do I remove my direct debit and pay via a credit/debit card?

Move from EE to O2

Hi because of work related reasons, i'm going to move from EE to O2 .. my contract ended with EE but still got sim plan running and data allowance renews on 29th April.. do I need to get in contact with EE customer services to stop this plan or when...

Descriptive monthly bill for my plan

I have a plan with a mobile and monthly usage together. My company will reimburse me for the usage. Can I have a descriptive bill rather than the total that I pay for both?

5G SIM card only plan?

Does EE offer a 5G SIM only plan? I see plans with routers but nothing about SIM card only. Thanks

phone bill

i was charged this morning £132.28 but last month i was charged £110.42 i dont know why its gone up

over Payment

i am in a 2 years contract with EE. My monthly payment is £22 and some penny. My contract ends next month. For some reason they took £44.88 from my this month bill. I am very disappointed. I want to know why this happened and i want my money back. Th...