Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14575 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25053 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50379 Views
  • 55 replies
  • 13 Helpful

Resolved! Still paying monthly amount

I pay around £30 per month and I have been on a 24 month contract, this finished on the Dec 2023, so why am I still paying so much every month?

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone.  I tried paying online twice from my a...

kazabeth by Explorer
  • 1010 Views
  • 7 replies
  • 2 Helpful

Re: How do I check how long left on my contract

Hey it’s kultar here I have contract from ee sim from long time but I forget all details from what name that sim was registered  if u need more details I can provide  [Mod edit: Please do not share personal details as your posts are visible to the pu...

Kultar by Visitor
  • 1553 Views
  • 3 replies
  • 0 Helpful

Re: A disgrace

The company feels like it has one person working there.I phoned to ask to arrange termination of my contract of my broadband that drops out in the night time. I had to wait till the end of contract,  i pressed option 1 because it says they will send ...

Dog78 by Investigator
  • 758 Views
  • 14 replies
  • 3 Helpful

Resolved! Biling enquires

I want to ask about my billing history and upcoming payments for my phone and how much balance left to pay 

link broadband and mobile

I purchased EE mobile and broadband as a combine package with £10/month for the unlimited  mobile data. My first mobile bill was £30. I contacted the salesman who said everything was fine from what he could see and I should phone 150. I did this and ...

Tomasee by Visitor
  • 438 Views
  • 1 replies
  • 0 Helpful

Resolved! bills

i’ve recently paid a bill early on the 26th april but my direct debit isn’t due till 2nd may will i still be charged on the 2nd of may or no as i’ve paid it early? 

leah0999 by Visitor
  • 280 Views
  • 1 replies
  • 2 Helpful

changing direct debit

Hi I have logged on and changed the account for my direct debit. However it hasn't changed the direct debit for the device payment, what do I do please?

Moyna2 by Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful