Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Debt been written off

So I was informed by my DMP provider that my DCA is no longer dealing with my account and to contact them to find out where it’s gone. I did this and they couldn’t find anything so advised me to contact EE. When I did they advised me that as of April...

Resolved! Mobile number billing

I opened EE mobile number contract at April 2022. but in November I lost job and cant pay my contract, so I leaved UK because I am not UK citizen . I guess it still dept on me. How I can check/confirm and pay bills? unfortunately I have only phone nu...

Hello, I paid the bill a few days ago, but it still says you owe

made payment this morning in full then get a text saying i need to pay my bill

Resolved! Changed supplier in error

I’ve been given a new iPhone 15 Max by our company along with a sim for O2. I’ve inserted the sim and transferred everything from my iPhone 14 Max but the O2 service is rubbish so I now want to stay with EE. If I put my EE SIM card in my new phone wi...

billing

i paid my bill last week on the app before receiving an error message about my payment not being taken but my bank account was charged anyway so i chose to ignore it assuming my bill was paid. my data has just been cut off leaving me wondering why a...

Resolved! Can I upgrade my data plan but not my phone?

I have my family's phones on one account. I'm looking to do a Standard Upgrade of my daughter's phone and I see it allows me to select a data plan that includes EU data roaming. My phone is not due for upgrade until next year but is there any way to ...

what kind of app is this why i can't find my statements data balance last bills

Resolved! automatic renewal of data plan, whereas it was taken for once only

I have been charged for the last two months for a 250 GB data plan at the price of 15£, even though I only activated it for one month initially. I was not informed that it would automatically renew after the first month, and I only found out when I s...

Resolved! Want to change my current plan and want to cancel my add-ons.

I would like to change my current plan and want to cancel my add-ons. In addition, I would like to add a new prepaid 12 monthly plan to which costs below 10 pounds a month. It will be greatly appreciated if you could help me with this.Thanks and rega...