Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59544 Views
  • 69 replies
  • 14 Helpful

Ee Bill

Hi, I currently stay abroad and I have to make payment by the end of today, but I can’t make a phone call to ee so i can pay my bill without losing my service. So i need someone to help me with that.

Afg23 by Explorer
  • 596 Views
  • 5 replies
  • 4 Helpful

Resolved! Bill issues

Hi,   I recently paid an overdue phone bill. It said I owed £32.25. After clicking on it, it said I owed £64.50. Once i clicked on and paid it, it said i still owed £64.50. After viewing my direct debit history, it has been paid for every month excep...

iqrakh by Visitor
  • 401 Views
  • 1 replies
  • 2 Helpful

Billing issue

Hi EnglishInOz, I'm curious, can you say how this ended? I find myself in the same situation having been billed more than £800 for less than 4 hours calling the US. Was there a process to review your bill? 

rcdd by Explorer
  • 415 Views
  • 2 replies
  • 1 Helpful

Resolved! Direct debit

If your direct debit fails the first time does he retry taking it out again after 7 days, or they just like adding direct debit charges once your direct debit fails. I like to confirm this Thank you.

Resolved! Can't get spend cap changed whilst roaming

My wife and I are currently abroad in Spain. We have 2 phones linked to the same EE account. We had a spend cap of £10.00 set for each phone to enable us to use roaming. Unfortunately this £10 ran out and phone calls, mobile data and outbound texts h...

alpaul42 by Visitor
  • 1736 Views
  • 6 replies
  • 2 Helpful

Upgrade changes

Just checked my account and had less than 30 days to go said I could upgrade early,so thought will swap to sim only and had 50% f&f so did the deed,then the order comes through saying it will start on 2nd dec and not automatically like my other 2 upg...

Treble by Established Contributor
  • 429 Views
  • 1 replies
  • 0 Helpful