Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Family plan / multi line discount

Hi all...I have 4 phones in my name, for me, my wife and two dependants. Looking at the bills, I seem to have a discount on my wife's plan, but not on the other two. The details about the multi line discount online seem to suggest I should be getting...

Unknown bill brought forward

I recently missed a payment on my bill but I paid it back the other day, my new bill has just came in for the month and now it’s saying it has brought forward charges from last month even though I have screenshots of receipts of this bill being broug...

Resolved! Change address

Hi how do I change my address

Resolved! Credit

Its only the 2nd day ive had sim on a contract . Ive called the ee branch where ive got my sim from today and got it unblocked. I wad able to use my data make phone call for a few hours but now its happening again my sim has been restricted as ive r...

told two different things about end of plan charges

My contract with EE ended last July and I was automatically moved to a rolling monthly plan. It's super expensive for what I need so I decided to buy a sim card with another provider and switch to that. When I requested my PAC number, I was told (via...

SIM CARD CANCELLATION for telephone number ************

I would like to cancel the SIM-CARD for the Above-mentioned number. I am not tied up to any contracts with this SIM-CARD and the only condition to be able to cancel was to have for at least a year wich is alreday the case. [Mod edit: Please do not s...

Resolved! Still paying monthly amount

I pay around £30 per month and I have been on a 24 month contract, this finished on the Dec 2023, so why am I still paying so much every month?

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone. I tried paying online twice from my a...

Re: How do I check how long left on my contract

Hey it’s kultar here I have contract from ee sim from long time but I forget all details from what name that sim was registered if u need more details I can provide [Mod edit: Please do not share personal details as your posts are visible to the pu...

Re: A disgrace

The company feels like it has one person working there.I phoned to ask to arrange termination of my contract of my broadband that drops out in the night time. I had to wait till the end of contract, i pressed option 1 because it says they will send ...