Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE takes no accountability for stolen phone fraud charges

Anyone else being made to chase Google Play charges - EE claiming they cant do this. Charges made After phone reported stolen. 1 hour wait to report it stolen. Whats crazy is the lies - several calls saying i will get the charges removed, UNTIL they ...

Upgrade changes

Just checked my account and had less than 30 days to go said I could upgrade early,so thought will swap to sim only and had 50% f&f so did the deed,then the order comes through saying it will start on 2nd dec and not automatically like my other 2 upg...

Re: iCloud Private Relay - How it might impact your online experience

i want to peybyphone

Resolved! Setting up a Direct Debit

Hi dear,I would like to set up a direct debit payment system for paying my monthly bill payment. please let me know how can a set a direct debit with my Bank.Thank you

Upgrade - credit checked?

Hi all - I have been an EE customer for 20 years or so with 4 phones (family) , an Ipad and watch on account - prob around £320 per month all in. Have never missed a paymentMy business I own had a rough time the other year post Covid and it left my c...

My phone

So I rang we this morning to blocked a different device on my account as the person who had it is failing to pay the bill and won’t give the phone back. but I have hoy off the phone to them and I think they have blocked my phone and not the other one...

Bill issues

I recently moved abroad and arranged for 2 phone and contracts to be paid in full, this was discussed with EE multiple timesit appears that they have taken some payment but I still have a monthly DD on my account when I specifically requested for it ...

Package had to be re ordered and I lost my offer of Apple TV free for 6 months

I switched from BT to EE as so many others here and for whatever reason the first order didn't go through properly and the customer service agent had to re order everything. This meant sending back perfectly good equipment to have the exact same equi...

No Internet

Our Internet if off not sure why

Disgraceful Upgrade Tactics

You seriously know what you’re doing EE when attempting to rip customers off. Trying to upgrade via your website and the prices fluctuate instantly - I can upgrade for free and then I can’t?!? Lands me on the most expensive iPhone, I have to change t...