Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Taking over contract from ex

Hi my ex has my phone contract in their name. It is a sim only contract. I would like to take it over but they are refusing to help me and won’t call EE with me or authorise me to speak with EE. What can I do? It is yet another control tactic in a lo...

Resolved! Charges changes on my number

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Re: How to live chat with EE team ?

Hello, I am unable to make a call or text EE. I got my phone and sim today and already the app shows that i owe 178GBP? To make matters worse, I have an sms from EE saying "Hi from EE, your phone usage is higher than usual. If this continues, you may...

Resolved! What happens after my contract ends?

What happens after my contract ends?

Fraud suspend

good evening.I don't know if anyone has experienced something like this before.I made a new contract with EE, I picked up the order from the EE store.after 4 days I made a new subscription to a tablet with home delivery.and in the morning I woke up w...

Resolved! Upgrading after the Annual price changes

Hi all,As we all know EE has increased contract prices (price increase of 7.9%) on the 31st March. I was just wondering if I upgrade my phone today (2nd April) will I be effected by the price increase or will it effect me next year ?

Billing

Anyone know why I've been getting charged twice for my bill please. I paid one on the 6th of march and on the 12th its saying again and saying I've not paid it. T.i.a

Letter for debt recovery but owe nothing?

Received a letter saying I owt £53.14 I’ve checked my account and spoke to someone who said I owe nothing and my bills are paid via direct debit.. however this has now effected my credit score?

Trade in for s24 ultra

Looking to upgrade to s24 ultra and trade in an s21 +. It says the monthly cost for the essentials plan was £30 but is half price for months. However it also says that there is a trade in discount of £27 meaning, the monthly cost is £3 per month. Wil...

Contracts & Billing

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