Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! 24 months contract

i have ee sim but i want to apply 24 months contract, end i don't want to change my number ,i don't know what can i do?

Resolved! Bill Cost

My monthly bill has gone up and I don’t know why. Could anyone help with this?

Missed payment report incorrect

I have a missed payment for June for EE noted on my credit report from EE, which is incorrect and my bill was paid on 4/6/23 and shows on my EE account as paid also. How do I get this removed from my credit report as it has caused me to lose 94 point...

I don’t want to upgrade

Hi, My contract ends in July and I don’t want to upgrade. I want to end the contract with EE. Do I need to do anything or will the contract just end? thanks

Resolved! Upgrade free

I have been told I am due for a free upgrade

Outstanding payments

I've accidently left my billing account empty and now I can't figure out how to pay the outstanding bill and renew my contract could anyone help? I tried on the phone but it would stop responding as soon as I entered my details