Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! End contract

I want to end my contract

Sim only plan not showing on online account

Hi,im hoping someone can help me. so I purchased a sim only deal in March 2024 after my phone contract ended. My email was already used for my online EE account where I was able to manage my phone and data bills. However, since moving to a sim only d...

Re: No internet or phone signal. Phone is showing 4G

I just paid my bills after that its still like before no internet and calling service

Downgrade

How can I downgrade my phone package?it’s too expensive

Struggling this month

Am wondering if I can change billing date with my outstanding balance due to the 25th of this month as I am a single mother and can’t have no phone to contact people? And then change my actual billing date to the 30th of each month

Resolved! EE contract

I m in a family contract and get out of it without contacting the owner. Is there any way I can use the same number on other sim without contacting the owner of the family contact.

Charges since last billing

How can I check whether any of the calls on my account since the last bill are being charged extra ?

Client advisor misadviced

I switched to EE from Three on 11th April at the 155-157 Oxford Street branch. Ms Daria, The advisor, offered me and my partner 30% discount for the plans, £25 per month. However, the first bill charged me £36 and I spoke to the manager and the same ...

Resolved! How do I view my bill

Sim only deals then upgrading

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?