My contract ended over month ago and it says I can't upgrade right now

[Chris_B]

@Przeme  What does texting UPGRADE to 150 report back ? 

[Przeme]

Sorry we cannot process yo

ur request

[Chris_B]

@Przeme  Sounds like your account has glitched.   You’ll need to call customer support about this. 

[Przeme]

It's just wow mate...every conversation with them seems to be just waste of your time you know.before you reach someone competent you loose an hour if not more...I'll just stop paying that ridiculous bill probably

[Chris_B]

@Przeme  That’s not going to stop the contract and it’ll only affect you long term.    I’ve yet to have any issues when calling customer support about an upgrade.  

[Przeme]

You must work for them than pal.im with EE since 2011 and last 2upgrades been nothing but jokes

[Michael_D · Accepted solution]

Hi @Przeme 

Thanks for coming to the community.

@Chris_B doesn't work for EE, he is a user like you, but he is right in saying that the best thing to do is to give our customer services team a call if you are getting an error online and on the 150 text service.

The team will be able to look at your upgrade options and see what is happening when you try to look online. If you did decide to cancel, they can also help with that. 

I would not recommend stopping the payments, as this will not stop the contract, and you would continue to accrue bills, which can impact your credit file.

If you don't want to call, you can visit an EE store, and they can look at your upgrade options in the store.

Michael