My apple watch contract came to an end in Nov 2024 and was moved to a rolling on;, in December I have requested for this to be terminated. I don't normally look at my EE bills in detail (bank statement is sufficient for me to stay on top of things) but in April, mainly because of the price increase, I thought I'd have a look and discovered that my apple watch contract has never been cancelled and EE shut down my old sim only ipad arrangement instead (which is something I would not be aware of, as it stays abroad at my parents house most of the time). Which means that for the last 3 months, I have been charged £40 for the services that I didn't require nor use. I got in touch with EE and all they have come up with was:
1) they said they would close apple watch contract (obviously 30 days notice applies, so another £40 out of my pocket)
2) they have opened a complain on my behalf just to shut it down 24hrs later without even talking to me about it and stating that they provided resolution to the problem
I am not happy with the way it has been handled and ideally would like to seek a refund as I can't see why would I be liable to pay for the operators error.
Has anyone had similar experience and could help or point me in the right direction, please?
