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Mobile plan change

Mathieu01
Explorer

‎26-03-2025 10:59 PM

My mobile plan is now 20£ more since this evening according to my account even if I have the broadband associated to my account. It should be 17.5£ according to the contract. 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-03-2025 11:03 PM

It's probably the Annual Price Changes on EE (2025)

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0 Helpful
Mathieu01
Explorer
In response to XRaySpeX

‎26-03-2025 11:05 PM

I bought this plan yesterday. It was mentioned 17.5£ in my account yesterday and now 37.5£. 
I think this is a mistake because the contract offer 20£ discount when we get pack broadband + Sim plan 

0 Helpful
Michael_D
EE Community Support Team
In response to Mathieu01

‎27-03-2025 08:36 AM

Are you able to send me over a screenshot of where it shows the £37.50 @Mathieu01? Please make sure there are no personal or account numbers showing.

There is a part of the account where it will show the plan you are on, but this would be the full price of the plan before any discounts, with the discounts then showing in the add-ons section.

Michael