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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59577 Views
  • 69 replies
  • 14 Helpful

Resolved! end contract

my contract is due to end this decemeber... EE website has nothing I can see about not continuing with them, strange that.  I called 150, and said 'want to talk to someone, press 1'  I pressed one and you get a text for 'visualised' help and there is...

fjKirk7 by Contributor
  • 1326 Views
  • 5 replies
  • 10 Helpful

Resolved! Charged twice?!

 How come I've been charged twice? I got a new contract out, I've only had it a month and they've charged me £151.20 when should only be £81? 

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C0ST3LLO by Investigator
  • 387 Views
  • 1 replies
  • 1 Helpful

Resolved! ripped off

Yes, me too. I'm paying £38 per month when it should be £31, which is what I signed up for. The signal is also extremely poor recently, so I would like to know what's going on.  I'm so sick and tired of being ripped off in the UK.....

Resolved! Is it reasonable to ask for compensation?

Just seeking friendly comment/advice.  I have today - after 30 days - finally been able to send texts again.  Although my plan includes unlimited texts and calls, I have been unable to send texts because of a problem with Spend Cap.  I've had many ph...

Lupin1 by Established Contributor
  • 653 Views
  • 2 replies
  • 1 Helpful

Resolved! My contract

I’m paying £35 pm for 4GB I’ve been a customer for 7 years what’s the best way to get a better deal? I’m going round in circles on the internet and the text service gave no additional benefit 

Cath44 by Visitor
  • 430 Views
  • 2 replies
  • 3 Helpful