Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70492 Views
  • 72 replies
  • 15 Helpful

Resolved! 24 month air time 36 month device

Hi,I have looked at a few posts but I just want to verify that after a 24 month contract this will still continue automatically until the 36 month period of the device is paid off (Basically I want the contract to last 36 months all in).After the 24 ...

Irwin2k2 by • Investigator
  • 1527 Views
  • 2 replies
  • 4 Helpful

Resolved! Buying a new phone in Amsterdam

I'm on a long holiday and have broken my phone. We in Amsterdam and wanted to know if there a EE where I cam buy a new phone?? If I went anywhere and got a phone would my UK sims card work in it 

Ew28 by • Visitor
  • 451 Views
  • 1 replies
  • 2 Helpful

Resolved! Renewed but EE have charged me the increased amount

Hi,I've just come out of contract and contacted EE just before this to discuss options. I was going to leave but they convinced me to stay on a new deal. He told me it was a new customer deal and that my old service would terminate, new service begin...

starnett by • Visitor
  • 1186 Views
  • 4 replies
  • 6 Helpful

Resolved! mobile phoneveve jusy

i have just been given a date when to pay for my new mobile phone as i want to buy it outright.so why have i been sent a finance agreement.to pay via direct debit monthly.