23-03-2025 05:53 PM
Hi all
I upgraded to a new phone last November 2024. I opted to trade in my old phone for a monthly discount on the plan. However it is nearly April 2025. They have still not asked for the trade in phone even though I am still getting the monthly discount.
How long with this take?
Solved! See the answer below or view the solution in context.
23-03-2025 07:58 PM
@djones2510 You should of got the trade in package within 2 weeks of getting the device. You need to call customer support about this.
23-03-2025 07:58 PM
@djones2510 You should of got the trade in package within 2 weeks of getting the device. You need to call customer support about this.