trade in

djones2510
Visitor

Hi all

I upgraded to a new phone last November 2024.  I opted to trade in my old phone for a monthly discount on the plan.  However it is nearly April 2025.  They have still not asked for the trade in phone even though I am still getting the monthly discount.

How long with this take?

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@djones2510  You should of got the trade in package within 2 weeks of getting the device.  You need to call customer support about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@djones2510  You should of got the trade in package within 2 weeks of getting the device.  You need to call customer support about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.