trade in

[djones2510]

Hi all

I upgraded to a new phone last November 2024.  I opted to trade in my old phone for a monthly discount on the plan.  However it is nearly April 2025.  They have still not asked for the trade in phone even though I am still getting the monthly discount.

How long with this take?

[Chris_B · Accepted solution]

@djones2510  You should of got the trade in package within 2 weeks of getting the device.  You need to call customer support about this.