Insurance cancelled

[ekangadean1]

Hi.

I have called multiple times about my Lenovo Tab M8 (4th Generation) tablet.

I got this device December 2nd 2024.

My insurance was cancelled February 23 2025, without my knowledge. I updated my sim plan, which then affected my insurance. I was not told. This was to have unlimited calls and data and to call using my tablet. The advisor who helped me in February, I do not remember the date, did not tell me this.

Unfortunately, in this time my tablet was damaged by water and I did not know my insurance was cancelled.

This has proved very difficult to solve and now I have no insurance and I am paying for a damaged product when originally I had insurance for 2 months.

Please help me advise me to get my insurance back (full coverage for £4.80) if possible.

[Chris_B]

@ekangadean1   You changed your plan and any change of tariff will terminate the insurance unless you request to keep it.    The damage to the laptop can not have back dated insurance applied to it as that’s called fraud.  

if I remember correctly you should have got a notification about the insurance being removed.   

[ekangadean1]

Hi. Thank you. So what do I do if my insurance cannot be added? I did not get an email or confirmation insurance was removed. I have no intention of committing fraud, I am just a customer trying to use their device they pay for monthly and unfortunately, insurance was cancelled; I did not know. I appreciate your comment but it would have been great if you could have understood my circumstance and addressed me better. You were not the EE colleague I spoke to who only highlighted I would pay more for the sim plan change. If anyone else is willing to help I would be delighted.

[Chris_B]

@ekangadean1  The best option is to call customer support and ask why the insurance got removed as you did not request this and was not informed it was as going to be removed nor did you get any confirmation it has been removed.