Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that i can’t disclosed I afford to to pay for it anymore and I’m within ...

Resolved! Spend caps

Hi I have a £0 limit spend cap and keep receiving messages from EE . Will I be charged for these as I’m away on holiday in Morocco ? Worried that I might be getting charged excessive amounts by EE . Set a 0 amount spend cap to stop this ? Thanks...

Resolved! Name change

Following divorce I want to change my name on my account. Where can I email my documents? I’ve only ever had an electronic copy of my decree absolute.

Resolved! Issues with paying my bill

I am trying to pay my EE bill but I am currently abroad and will be for sometime. I have tried to pay my EE bill on the app and on the website but I am unable to do so and there and i keep receiving mail that my line is suspended. Can anyone help? I ...

Online chat

Where is the Online chat Service..we need that on please!!...

Resolved! contract ending

My contract ends in 5 days, i was told someone would contact me 14 days before it ends but this hasn't happened. What will happen when my contract ends?

Resolved! Bill

My bill should be in credit as you couldn’t connect me to roaming when I was in Gibraltar. I’ve phoned many times and been told this would happen but it hasn’t !!!

Resolved! Upgrading but keeping my phone

Hello,My contract expires in 3 weeks and i have just received a text message from EE giving me 3 options. They are,1. My plan being upgraded with a new monthly charge (sit back and relax)2. Upgrade or change my plan3. Switch to another providerMy cur...

Resolved! Paying off device early online

Hello,I've decided to move phones to get an iPhone 16 pro. I'm only part way through paying off my current device and went onto the app to pay the balance off so I can upgrade, but I can't see it?It says my payments are up to date and that's it.Do I ...

Bill paying frustrations

Hello I have been having real trouble getting in touch with ee to pay a bill and now they want to terminate my service and charge me for the whole contract period. I am on hold to the customer service for hours at a time and i even went in to the ee...