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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59344 Views
  • 69 replies
  • 14 Helpful

Hi Dennis, Im having the same issue. Did you end up getting your number back? Regards, 

Haj4 by • Visitor
  • 293 Views
  • 0 replies
  • 0 Helpful

Billing confusion

So I have been with ee for quite a while now, went and done a early upgrade and paid the £253 fee today, recieved email confirmation all dandy. But then noticed it said it was knocked of my next billThis left me confused so I went hunting through my ...

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I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that  i can’t disclosed I afford to to pay for it anymore and I’m within ...

Jayc3 by • Investigator
  • 15574 Views
  • 12 replies
  • 4 Helpful

Resolved! Spend caps

Hi I have a £0 limit spend cap and keep receiving messages from EE   . Will I be charged for these as I’m away on holiday in Morocco ? Worried that  I might be getting charged excessive amounts  by EE . Set a 0 amount spend cap  to stop this ? Thanks...

Resolved! Name change

Following divorce I want to change my name on my account. Where can I email my documents? I’ve only ever had an electronic copy of my decree absolute.

Resolved! Issues with paying my bill

I am trying to pay my EE bill but I am currently abroad and will be for sometime. I have tried to pay my EE bill on the app and on the website but I am unable to do so and there and i keep receiving mail that my line is suspended. Can anyone help? I ...

ImanH by • Visitor
  • 430 Views
  • 1 replies
  • 2 Helpful

Resolved! contract ending

My contract ends in 5 days, i was told someone would contact me 14 days before it ends but this hasn't happened. What will happen when my contract ends?

Laura267 by • Visitor
  • 461 Views
  • 2 replies
  • 4 Helpful

Resolved! Bill

My bill should be in credit as you couldn’t connect me to roaming when I was in Gibraltar. I’ve phoned many times and been told this would happen but it hasn’t !!!

Resolved! Upgrading but keeping my phone

Hello,My contract expires in 3 weeks and i have just received a text message from EE giving me 3 options. They are,1. My plan being upgraded with a new monthly charge (sit back and relax)2. Upgrade or change my plan3. Switch to another providerMy cur...

YusufHu by • Investigator
  • 1065 Views
  • 5 replies
  • 3 Helpful
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