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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60494 Views
  • 69 replies
  • 14 Helpful

Charge to bill

Can anyone help please? I am trying to add my mobile number for charge to pay with my Apple account but it just says there may be a billing issue with your mobile provider but I don’t have a spend cap or anything on my account?

Xkellycx by • Visitor
  • 436 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming abroad pass but still being charged

I have the EE roaming abroad pass as an inclusive extra when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass  Confused as to why ...

R_m_l1 by • Explorer
  • 1243 Views
  • 3 replies
  • 2 Helpful

Resolved! Bill

They send me the bill with wrong account number and account balance 

Trang by • Explorer
  • 663 Views
  • 5 replies
  • 1 Helpful

£3 rise every month?

I was contacted in May to change from BT to EE which I did. I was watching an advert the other evening for EE which states  from next year bills will rise £3 every month! That was never mentioned when I signed up - I certainly would not have agreed t...

nikwak by • Explorer
  • 988 Views
  • 4 replies
  • 4 Helpful

Text msgs

I have received over 200 texts telling me I have reached my spend cap in 2 days can you stop this 

Resolved! Tech Add on in App

Hi guys. In April I got the Xbox add on. But it's never shown under the add ons tab in my app. I mean It would be so much easier if it did show and how long until paid off like phone contract does. I've been through all kinds of support. Is it just l...

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