Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16097 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26164 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53881 Views
  • 55 replies
  • 13 Helpful

The past Bill

My ee mobile just ended on 9 Aug 2024.Today, I want to download the bill from ee website. However, I cannot find my bill. How can I get back my past bill as my record, please? 

JoTT by Contributor
  • 565 Views
  • 8 replies
  • 1 Helpful

Extra Charges

I have six extra charges of 20p for emailing mail2@virginmediao2.co.uk??the charges give me no other information other than this. I rang EE and they said they were 3rd party charges?? How am I getting charged for emails?  

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Adeevans by Investigator
  • 642 Views
  • 5 replies
  • 0 Helpful

Previous Bills & Final Bill Payment

  Notified EE about ending my contract on July 26th as I was moving abroad . I was told the amount I would have to pay afterwards and was assured that I would get a bill but logging into my account now, I can neither see the bill nor my previous bill...

Olao by Investigator
  • 572 Views
  • 7 replies
  • 5 Helpful

Contract

Hi , I want to change my contract plan to a cheaper option… thanks 

Ayedime1 by Visitor
  • 369 Views
  • 2 replies
  • 1 Helpful

Charged doubled

Good morning I am writing to you because you have charged me double this month and I have just checked my bank statements and my phone bill all payments have been pains I have just paid £16.20 for this months. I would like you to take a look again be...

BUNNY96 by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

Payment plan?

HiI am on payment plan, does the contract get extended for the duration of payment plan?

Sloonat by Contributor
  • 322 Views
  • 2 replies
  • 0 Helpful