Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8071 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18194 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35174 Views
  • 49 replies
  • 11 Helpful

Resolved! Contract

Hallo ,im just want to Quit my contract With EE couse i allready finish 2 years off contract. 

Moved from BT.

I moved two numbers from BT but not sure if I was gently coerced.  I got a letter from BT stating my contract was ending soon and they offered me  a SIM only deal for £8 a month on each phone for a12 month contract. I was told when I used the contact...

Mudgy190 by Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful

Data

Good day I want to know if my data has been added/rolled over for this month 

Henry01 by Visitor
  • 253 Views
  • 2 replies
  • 2 Helpful

Bill

My account has been suspended as I need to pay my bill but I cant see how much is owed and I've logged into My EE on both my phone and computer. 

Notice to end contract

My SIM only contract ends on 1st December. I understand I have to give 30 days notice to end the contract. Do I give that notice on 1st November or do I have to wait until 1st December?

Razboy by Investigator
  • 374 Views
  • 1 replies
  • 0 Helpful

About my direct debit

My two mobiles direct debit is 182 pounds then I got 276 I want detail explanation about it even am using outside roaming also why the variations are there