Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bereavement Notification

HiMy father passed away and he had an EE mobile phone, but the contract is in my name and I paid it for him - how do I go about closing this as everyone else has a phone contract so there's no family that can use it?!

Resolved! Access old bills

I recently left EE and now can't access any of my old bills. I was told when I said I was leaving I would be sent a final statement but I never received this, so logged on to try and download the old bills but I can't access billing anymore. Anyway a...

Resolved! Phone bill

My phone bill is too expensive for me and they keep increasing the bill

Cancel dr card details

How do I remove my card details from a sim only rolling monthly plan? Or how do I stop the automatic monthly renewal?

Resolved! How do i cancel my monthly subscription to EE

I think I do have done something to cancel the subscription several days ago, but today I received the message from the bank app that they told me there will be auto deduction in a few days. So I think I do the wrong way to cancel the monthly subscri...

Billing

Hi is there a way I can put a cap on to stop me from buying stuff from games like coin master and go monopoly

Phone bill

Has anyone else has a quote of like 62 pound the looked on there ee profile and it says 80

Stay away from EE scam

This is worse company to take any services. Intially, sales team will tell deffierent things and later on you will get different terms and conditions. If you take services, later on you will find you scammed by EE. Thanks

Ear buds not yet received, when I renewed my contract over the phone

Dear Sirs I had renewed my contract last over the phone on the 14th December 2023. I had very clearly requested for my free Ear buds with the new phone. My new phone did arrive at my place and address but Ear buds not yet received. When I renewed my ...

Why I won't be renewing my contract

Sometimes it can be hard to pinpoint exactly where you made a decision, or which exact straw broke the camel's back. Maybe if I hadn't had the experience that I've had today, I would have kept the previous one to myself out of a belief that I'd just ...