Contracts & Billing

I need my costumer number, please.

Dear Sir/Madam Could I have my costumer number, as soon is possible,  please? Thank you Rute

Upgrade

Okay thinking of leaving ee I'm a new customer been with ee for 6 months it says I can upgrade tried on the app and the website couldn't do it I visited an ee shop they couldn't do it and BTW they where very rude so I called 150 talked to a guy he to...

Unable to cancel contract due to customer service line down

Hello,I've been trying to cancel my contract for 3 days now and phoned the number 0800 956 6000 multiple times each day, but each time I follow the options to cancel a contract the line eventually says something like 'This line is temporarily unavail...

Long term customers

If been a customer of EEs for ages and am now out of contract with a sim only plan. It appears to me that customers such as myself pay over the odds while new deals with phones included are less than the amount I pay for a SIM only. I am guessing the...

Direct debit scam

Hi has anybody else received multiple emails saying that their direct debit is no longer active so they can’t take payment and asks to set it up again. 

Charged £500 for a returned device and microphone isn’t working’

I am extremely stressed.EE have added a £500 Charge For a phone that I returned a month ago, they already confirmed that the phone was returned. I called them and I said I keep getting text saying that I haven’t returned the phone and I’m going to be...

Removing a device from a plan

I have a mobile plan which is fine, but I have 3 devices on that plan and I wish to remove one of them. It's no longer in use and I'm still paying for a data plan. All I want is to remove the device & basically stop wasting money on data I don't use....

I can`t access my invoices on my online account