Can't access Billing or Contracts
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13-04-2025 04:45 PM
Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:
Sorry! Something went wrong when authenticating your account.
Please try again later."
Done the reset browsers (Brave and Safari). Same on Mobile. Mobile app works OK.
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13-04-2025 04:59 PM - edited 13-04-2025 05:00 PM
Hi @happyhacker
- Are you using a VPN?
- Are you connecting over WiFi or EE mobile network.
- Are you in the UK.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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13-04-2025 09:35 PM
- Are you using a VPN? No
- Are you connecting over WiFi or EE mobile network. WiFi
- Are you in the UK. yes
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14-04-2025 02:10 PM
Hi there @happyhacker
Thanks for coming back to the community 🙂
If this is happening on different browsers and the app is working OK, please call us and the team will make sure everything is set up correctly at our end for you.
Thanks 🙂
Leanne.
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14-04-2025 03:27 PM
Called and waiting for resolution.
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14-04-2025 03:51 PM
Thanks for coming back and letting me know @happyhacker
Hopefully this is sorted soon for you 🙂
Leanne.

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