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Can't access Billing or Contracts

happyhacker
Established Contributor
Established Contributor

‎13-04-2025 04:45 PM

Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:

Sorry! Something went wrong when authenticating your account.

Please try again later."

Done the reset browsers (Brave and Safari). Same on Mobile. Mobile app works OK.

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎13-04-2025 04:59 PM - edited ‎13-04-2025 05:00 PM

Hi @happyhacker 

  • Are you using a VPN? 
  • Are you connecting over WiFi or EE mobile network.
  • Are you in the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
happyhacker
Established Contributor
Established Contributor
In response to Northerner

‎13-04-2025 09:35 PM

  • Are you using a VPN? No
  • Are you connecting over WiFi or EE mobile network. WiFi
  • Are you in the UK. yes
0 Helpful
Leanne_T
EE Community Support Team
In response to happyhacker

‎14-04-2025 02:10 PM

Hi there @happyhacker 

Thanks for coming back to the community 🙂

If this is happening on different browsers and the app is working OK, please call us and the team will make sure everything is set up correctly at our end for you. 

Thanks 🙂

Leanne.

0 Helpful
happyhacker
Established Contributor
Established Contributor

‎14-04-2025 03:27 PM

Called and waiting for resolution.

0 Helpful
Leanne_T
EE Community Support Team
In response to happyhacker

‎14-04-2025 03:51 PM

Thanks for coming back and letting me know @happyhacker 

Hopefully this is sorted soon for you 🙂

Leanne.

0 Helpful