Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60496 Views
  • 69 replies
  • 14 Helpful

Unable to print bill in online account

HiAs a business we are unable to view or print our current bill online - when the link is clicked the page doesn't open.We have tried other broswers and this issue has been going on for a few weeks now.Any suggestions would be gratefully received tha...

Resolved! Trying to contact customer services fro overseas.

My contract expires on Thursday but I want to keep my number active. Im getting kind of desperate, Im currently in Australia, I've called +447953 966150 14 times over three days and +447953 966250 ten times but cannot get through.I used the chat func...

swampy442 by Investigator
  • 648 Views
  • 5 replies
  • 2 Helpful

New contract changed to new owner

I stupidly done a family member a favour and got a contract out in my name for him while his was living close by to help him out. He has recently moved Miles away and taken the contract with him and is refusing to pay me the bill as comes out of my b...

Incorrect overcharge billing

Appalling service and reading the posts I’m not the only person! Have emails to confirm refunds but nothing through 2 weeks later and still overcharging me! I daren’t use my landline due to extortionate charges…disgusting…I should have stayed with BT...

12 month contract?

Has EE stopped 12 month contracts? I time my renewals carefully so I renew just before the annual price rise.If so it's a sneeky way of ensuring at least 12 months worth of annual £1.50 increase and quite likely would subjected to 2 x increases so £3...

mattzz by Contributor
  • 574 Views
  • 1 replies
  • 0 Helpful