Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Does the 50% BT employee discount apply if I add a phone to my plan?

I currently have a SIM-only plan and I'm a BT employee, so I receive a 50% discount.Now, I'm considering purchasing the Fold 6. If I buy it from EE as part of a monthly plan, will my 50% discount be applied to the overall bill (SIM + phone)?

Resolved! Bill

Is there anyway of getting a Bill with new details on without waiting for it to be generated on the new cycle. Anyone I can ask?

Can you reduce premium rate limit?

So I've been struggling with some thing and I always find myself going all the way up to the limit on my premium rate billing. Per some advice, I want to reduce the maximum amount it can be used for to help me regain control of it but can't seem to f...

Bills oldee than 24 months

How do I obtain bills older than 24 months? Online they only go back to Nov 22 and I need the 2 years previous

Next bill

Why is my next bill estimated £103.68 when my phone is now cleared off?

Spend cap

Resolved! bill

hi, i made a payment before my direct debit and my app says its still due on the direct debit date but also on the main page it says bill paid? is this just a glitch or will they try to take my money again on the direct debit date. thanks x

BT bill plus EE bill broad

Why have BT just taken 92 pound for broadband and I have just changed to EE and they want 95 as well on the 20th

Billing enquiry

Hi,I was wondering can you purchase something from the store and get the amount added on to your monthly bill as opposed to using the Paypal credit finance option? I want to purchase a controller but not through Paypal. Many ThanksJon

EE missed payment!

Hi guys,After being a long term customer for 13 years I think I have finally reached the end of my tether! September 26th 2024, I took out an additional line and 2 x flex pay for iPhone 16 pro. On 2nd October 2024, I paid £700 towards flex pay, in an...