Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Suspending my account

I have had a UK sum in my iPhone for 12 months and have now returned to Australia for at least 6 months and want to suspend my account .. how do I do this?

Direct Debit

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian. [Mod edit: Please do not share personal details such as your full name, as your posts are visible...

Contact EE customer service from Australia

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do, but I can only find a phone number for them, is there an email...

Resolved! broadband/mobile bundle

I have EE home broadband and EE sim-only mobile as 2 separate plans within my account that are billed separately. Is there an option to combine them into one plan with one bill and save money?

Resolved! Why am I being charged 5 times for one text message

Resolved! Regarding the mobile bill

HI EE, I took a contract from EE for a device. My contact is ************. I was told that i have a 100 minutes of international calls when i took the contract. I a international student so i called my home country thinking that i have the 100 minut...

Resolved! 14.4% price increase can I cancel my contract?

According to the citizens advice they say the following“Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. ...

Extra charges

Hiive had a high amount of extra charges this month but it only says the price of the charge on the bill and not what it was for?how can i find out what the extra charges were for?and the hopefully stop them

Resolved! Charges for Call to Mobile Number

Whilst still having data available, I have been charged for a call to an 07781 mobile number? Has anyone else experienced this?

Re: 3rd party fraudulent charges

We've had exactly the same on 8th and 10th November, total of £190, did you get this resolved, and if so who took the liability, this is my sons account and he has no charges on his playstation, this is clearly a scam!