Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Annual upgrade Trade in

Hi there, I recently completed an annual upgrade to the iPhone 16 pro max and as part of the deal I have to trade in my iPhone 15 pro max 512gb. If I was to keep the handset as a family member is interested in it, what would the charge be?

Resolved! multi line discount removed after upgrading 3 out of the 4 contracts i have

I have 4 lines under my account and this issue seems to come about every time I upgrade with EE. I have upgraded the 3 out of 4 lines and now my multiline discount has gone I still have the 4th line as is so this should mean I get mutliline discount ...

Resolved! Mis-Sold an EE Business Account in Store

On Friday 22 November 2024 around midday I visited your EE Store at Priory Meadows Shopping Centre, Hastings to discuss reducing my two mobile contracts to one independent contract for myself and lowering my monthly outgoings and upgrading my current...

STILL NOT ABLE TO VIEW OR PRINT OUR COMPANY INVOICES DESPITE SENDING MESSAGES

DESPITE CONTACTING EE MANY MANY TIMES OVER THE LAST 3 MONTHS, WE ARE STILL UNABLE TO VIEW OR PRINT OUR COMPANY INVOICES FOR THE MOBILE. WE JUST KEEP GETTING TOLD TO LOG A QUERY/COMPLAINT. WHICH WE AND MANY MANY OTHERS HAVE DONE OVER THE LAST FEW MONT...

Resolved! How do I stop receiving promotions from EE through the post including bills

Payment issue

Today my payments date how I will pay my bill I don't understand

Charges from EE after switching provider,

So my aunt is a pensioner and she has had her mobile pay monthly with EE for about 7 years, we decided she could get a better cheaper deal with Tesco mobile, got a pac code from EE and she’s now had a bill for £228.00 after a month of leaving them! S...